Note: The job is a remote job and is open to candidates in USA. Get Covered’s Revyse platform helps multifamily operators manage vendor partnerships, contracts, compliance, and financial risk. The Partner & Integration Operations Lead will own third-party service relationships and build the operational processes, integration requirements, payment operations, monitoring, and workflows that support the vendor credentialing product.
Responsibilities
- Own the day-to-day relationship with every third-party service the credentialing product depends on - business screening, tax information, insurance verification, payments, and document processing
- Hold partners to their SLAs. Track turnaround time, data quality, error rates, and cost per transaction. Escalate with evidence, not anecdote
- Read and understand the agreements. Know what we are entitled to, what we are paying for, and where we are not getting what we bought
- Run evaluations when we are considering replacing a partner or adding one
- Translate compliance requirements into integration requirements - what data we need, in what shape, at what point in the workflow, and what should happen when it fails
- Write the specs. Work directly with Product and Engineering to get them built, then validate the result against what the partner actually returns
- Test integrations yourself. Know the API surface well enough to reproduce a problem before you route it to anyone
- Own the change pipeline. When a partner ships a change, you know before it breaks a workflow
- Own the payment operations behind the platform - fees, collection, retries, failure handling, and reconciliation
- Monitor and improve payment success rates. Diagnose failures at the integration level, not just the ticket level
- Own the design of the operational workflows behind enrollment, verification, renewals, and rechecks - the systems, not the staffing. A separate support team runs day-to-day execution; you build what they run on
- Document the process knowledge that currently lives in people's heads
- Use throughput, turnaround, and exception data to find where workflows actually break - then fix the cause, not the symptom
Skills
- 3+ years in partner operations, integration management, technical program management, business systems, or solutions and implementation - somewhere you sat between a product team and third-party API providers
- You read API documentation without needing a translator. You can write a clear integration requirement and validate the result
- Experience owning a partner or vendor relationship commercially - SLAs, escalations, contract terms, renewal conversations
- Working familiarity with payment systems (Stripe or comparable) and document processing (OCR or AI extraction)
- Strong analytical work. You diagnose with data and you quantify what you find. SQL is a plus
- You escalate early and clearly. When something is broken you say so, with evidence, and you bring a proposed fix
- Bonus: exposure to commercial insurance and certificates of insurance, background screening, or other compliance-heavy operations
Company Overview
Company H1B Sponsorship