Note: The job is a remote job and is open to candidates in USA. Napster builds embodied, multimodal AI agents that engage employees and customers through video presence, voice, and text. The Partner Account Manager will manage, activate, and grow a portfolio of US partners, overseeing onboarding, enablement, opportunity support, partner engagement, and cross-functional coordination.
Responsibilities
- Act as a day-to-day point of contact for an assigned portfolio of partners across the US, working alongside the relevant Channel or Partner Manager
- Build a deep understanding of each partner's business model, capabilities, customer base, strategic priorities, and go-to-market motion
- Establish a structured engagement cadence including regular check-ins, pipeline discussions, enablement follow-ups, and business reviews
- Build relationships across multiple stakeholders within each partner organization
- Maintain clear partner plans, actions, owners, and next steps, ensuring commitments are followed through consistently
- Own the operational journey for newly onboarded partners, ensuring they move efficiently from signed agreement to enabled, activated, and commercially engaged
- Coordinate product, sales, technical, and go-to-market enablement across internal teams
- Track activation milestones and proactively address blockers or gaps
- Ensure partners understand how to position our offering, identify opportunities, engage our teams, and navigate internal processes
- Work closely with Partner Marketing on launches, campaigns, events, content, and partner activation initiatives
- Support partners throughout active customer pursuits, ensuring requests are triaged quickly and the right internal resources are engaged
- Coordinate with Sales, Solutions Engineering, Professional Services, and other teams to help progress partner-led opportunities
- Maintain visibility into partner-sourced and partner-influenced opportunities, key actions, blockers, and next steps
- Ensure partners have the commercial, technical, product, and marketing support needed to move opportunities forward
- Escalate where senior commercial, technical, or partnership intervention is required
- Serve as a first point of triage for day-to-day partner questions, requests, and issues
- Resolve requests directly where possible and route complex matters to the appropriate internal owner with full context
- Coordinate internally so partners receive timely and clear responses without having to navigate the organization themselves
- Ensure Channel and Partner Managers have strong visibility into partner activity, sentiment, opportunities, risks, and outstanding actions
- Drive accountability across both internal and external stakeholders
- Monitor partner engagement, activation, pipeline activity, opportunity progression, and overall relationship health
- Identify opportunities to deepen relationships and increase partner activity and commercial contribution
- Surface risks, inactivity, and commercial opportunities early
- Support quarterly and annual partner planning with clear insight into performance, pipeline, enablement, and growth opportunities
- Help build a repeatable and scalable partner management model across the US
Skills
- 10+ years of experience in Partner Account Management, Channel Account Management, Alliances, Partner Success, Customer Success, Account Management, or a related role within enterprise software or SaaS
- Significant experience managing strategic partner or client relationships across multiple stakeholders, geographies, and workstreams
- Strong understanding of partner ecosystems and the needs of channel, reseller, referral, services, technology, or strategic partners
- Commercially astute, with a strong understanding of pipeline, opportunity progression, partner economics, and revenue generation
- Highly structured and operationally disciplined, with excellent follow-through and attention to detail
- Proven experience driving partner onboarding, enablement, activation, and ongoing engagement
- Comfortable supporting complex enterprise pursuits alongside Sales and technical teams
- Strong executive presence and the ability to build credibility with senior external and internal stakeholders
- Excellent communication and stakeholder-management skills
- Comfortable operating in a fast-moving environment where processes and operating models continue to evolve
- Location: Remote – USA (East and Central time zones preferred)
Benefits
- Remote – USA (East and Central time zones preferred)
- Equity opportunities
- Comprehensive benefits
Company Overview