Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Part-time Customer Service Representative serves as the primary liaison between patients and providers, resolves issues, manages communications, records care in the Electronic Medical Record, and performs related clerical duties.
Responsibilities
- Answers all calls by greeting patients appropriately and listening actively for patient issues
- Follow protocols as written for correctly recording and delivering messages
- Provide patients with information on expected outcome of call
- Verify patient information and record all call information within the EMR as per written protocols
- Cancel appointments as per patient request
- Page individual Providers as needed per protocol
- Perform other clerical duties as assigned
- Must maintain confidentiality of patient, employee or financial records
Skills
- High School Diploma / GED
- Must be 18 years of age OR older
- Customer Service experience
- Ability to operate the phone system, computers, and other related business equipment
- Ability to work every other Saturday & Sunday. Business Operation is 24 hours per day, 7 days per week. Employees are required to work an 8-hour shift schedule between the hours of 12 AM - 8:00 AM EST. Candidates will also be scheduled to work every other holiday
- Reside within 50 miles distance to the office at Cuyahoga Falls, OH
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- Excellent oral communication and interpersonal skills
- Medical Assistant experience
- 1+ years of medical receptionist experience
- 6+ months of experience with working in a call center environment
Benefits
- Remote work in Ohio, with flexibility to work remotely for employees located within commutable distance to the Cuyahoga Falls, OH office
- Up to 4 weeks of on-the-job training aligned to your schedule
- Comprehensive benefits package, subject to eligibility requirements
- Incentive and recognition programs, subject to eligibility requirements
- Equity stock purchase, subject to eligibility requirements
- 401(k) contribution, subject to eligibility requirements
- Career development opportunities
- Development for other roles you may be interested in
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