Note: The job is a remote job and is open to candidates in USA. Penn State University is seeking temporary part-time customer service representatives for the Spotted Lanternfly Call Center. The role involves serving as the first point of contact for stakeholders, maintaining the call center's operation, and assisting with reporting to relevant departments.
Responsibilities
- Serve as the first-line point of contact for external stakeholders interested in reporting a Spotted Lantern Fly sighting and/or looking for additional information and resources
- Maintaining the overall operation and professional image of the customer-focused call center
- Respond to and refer customer questions and/or needs, provide appropriate responses/services for the situation, and refer to other department(s)/unit(s) when necessary
- Assist with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture
Skills
- Strong customer service skills on the telephone
- Data entry
- The ability to use the provided reference materials and provide information about SLF to customers who call in
Benefits
- Employment with the University will require successful completion of background check(s) in accordance with University policies.
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