Note: The job is a remote job and is open to candidates in USA. Graham Healthcare Group is a healthcare organization supporting patients and families across care settings. The Palliative Administrative Specialist assists with the day-to-day operations of Journey and Palliative programs, coordinating patient assignments, follow-up, referrals, resources, and care-plan support while maintaining compliance and confidentiality.
Responsibilities
- Coordinate, schedule, and assign Journey or Palliative patients to providers
- Conduct follow-up calls to patients and families to collect data about patients/family response to the treatment plan established by the assigned provider
- Serve as the contact point, advocate, and informational resource for patients, care team, family/caregiver(s), payers, and community resources
- Manage referrals, when needed, to appropriate agencies required to assist the client in achieving the goals and objectives identified in their Care Plan
- Assist patients in problem solving potential issues related to the health care system, as well as financial or social barriers (e.g., request interpreters, transportation services, or prescription assistance as appropriate)
- Assist with medical records
- Demonstrate excellence in both internal and external customer service
- Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality
- Ensure and/or remain in compliance with local, state, and federal regulation
- Comply with Company’s Core Values and Core Competencies
- Perform other duties as assigned by supervisor
Skills
- Strong written and verbal communication skills
- Teamwork orientation
- Able to take and follow through with delegated tasks and accountability
- Resourcefulness in problem solving
- Proven data analysis skills with previous use of an electronic health record
- Proven organizational skills and ability to prioritize work to meet the needs of the agency
- Intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint
- Ability to provide excellent customer service and demonstrate strong cultural competency
- Ability to adhere to strict confidentiality guidelines
- Must have and maintain in good standing professional license, certificate, or registration, as applicable
- The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms
- The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus
- A minimum of 2 (two) years of experience in Palliative, Hospice, or Home Care preferred
- Bachelor's degree in a health-related field preferred
- Medical records experience preferred
- HCHB experience strongly preferred
Company Overview