Note: The job is a remote job and is open to candidates in USA. Profility is a healthcare analytics and workforce intelligence platform that provides actionable insights for healthcare organizations. The Paid Admissions Operations Intern will support healthcare facility admissions teams by processing patient referrals, organizing documentation, updating systems, and following structured workflows while learning healthcare operations and technology platforms.
Responsibilities
- Working within multiple computer systems and healthcare platforms
- Retrieving and organizing documents related to patient referrals and admissions
- Following detailed, multi-step workflows for each assigned task
- Reviewing information for completeness and accuracy
- Entering or updating information in designated systems
- Working with assigned facility accounts and learning their individual workflows
- Completing daily assigned tasks within established timeframes
- Identifying exceptions or situations that do not follow the standard process and escalating them to the Team Lead
- Maintaining patient information confidentiality and following HIPAA and company security requirements
- Communicating with the Team Lead regarding questions, issues, and unusual situations
- Participating in training and team meetings
- Providing feedback on workflows and identifying opportunities to make processes more efficient
- Learning additional admissions-related workflows as the team grows
Skills
- • Basic computer proficiency
- • Strong attention to detail
- • Ability to follow detailed, multi-step instructions
- • Reliable and dependable work habits
- • Ability to learn new software and workflows
- • Ability to work independently after training
- • Strong communication skills
- • Ability to maintain confidentiality
- • Reliable internet connection and appropriate remote workspace
- Experience: No prior professional experience required
- • Healthcare experience
- • Admissions or referral experience
- • Patient transitions of care experience
- • SNF, hospital, rehabilitation, or case management experience
- • Experience with EMR systems
- • PointClickCare or NetHealth experience
- • Insurance or authorization experience
- • Coursework or education in healthcare administration, health information management, business, operations, or a related field
- Education: Currently enrolled in college, recent graduate, or equivalent relevant experience preferred
Benefits
- Paid internship — Part-Time / Full-Time Opportunities
- U.S.-Based — Remote Initially
- Structured training before taking on independent responsibilities
- Training and guidance from the Admissions Operations Team Lead
- Opportunities to transition into a permanent Admissions Operations position
- Opportunities to take on additional responsibilities, train new team members, participate in quality control, and contribute to process improvement
- Opportunities to grow into a Team Lead position as the team expands
- Opportunities to transition into a hybrid model or professional office environment
Company Overview