Note: The job is a remote job and is open to candidates in USA. Nippon Sanso MATHESON is seeking an operations leader for its propane business. The Operations Manager will provide zone-wide leadership for safety, compliance, asset management, training, fleet operations, and operational execution across propane locations, while supporting growth, customer retention, and operational excellence.
Responsibilities
- Lead the propane safety program and ensure compliance with DOT, FMCSA, OSHA, NFPA 54, NFPA 58, and all applicable federal, state, and local regulations
- Oversee propane training, CETP certification requirements, operational audits, incident investigations, corrective actions, and emergency response readiness
- Establish and maintain operational standards, procedures, and best practices across all propane locations
- Partner with Regional General Managers and Site Managers to drive a culture of safety, accountability, and regulatory compliance
- Direct propane delivery, service, installation, maintenance, and customer activation processes to ensure safe and reliable execution
- Improve routing efficiency, workforce productivity, fleet utilization, and overall operational effectiveness
- Ensure operational readiness during peak seasonal demand periods through planning, forecasting, and resource coordination
- Monitor operational KPIs and implement continuous improvement initiatives that improve customer service and execution
- Oversee propane inventory management, supply continuity, storage facilities, bulk plants, fleet assets, tanks, cylinders, and associated infrastructure
- Optimize asset deployment and utilization to improve productivity, customer density, and return on assets
- Ensure preventive maintenance programs are executed on all propane assets and infrastructure
- Support capital planning, infrastructure investments, and long-range operational planning activities
- Partner with the Regional Sales Manager to support customer acquisition, market growth, onboarding, and retention initiatives
- Manage operational expenses, labor utilization, fleet costs, maintenance spending, and cost-to-serve improvement efforts
- Participate in annual planning, forecasting, and performance reviews while providing operational recommendations to senior leadership
- Collaborate with Regional General Managers, Site Managers, Finance, Supply Chain, and Customer Service teams to support profitable growth and operational excellence
- Performs other duties as assigned
- Complies with all policies and standards
Skills
- 5+ years leading multi-site operations, compliance programs, or field service organizations
- 7+ years of propane, industrial gas, fuel distribution, transportation, logistics, or field operations leadership experience
- Frequent local and regional travel to customer sites, prospect facilities, industry events, and company locations
- Propane operations and distribution
- DOT, NFPA, FMCSA, OSHA, and environmental regulations
- Fleet, asset, and maintenance management
- Inventory and supply planning
- Financial and operational performance management
- Operational leadership
- Incident investigation
- Root-cause analysis
- Workforce development
- Budget management
- KPI management
- Project management
- Executive communication
- Lead operationally through influence across multiple regions
- Standardize execution across geographically dispersed locations
- Balance safety, customer experience, operational efficiency, and profitability
- Manage emergency situations and changing seasonal business demands
- Translate operational data into actionable improvement plans
- Preferred in Business Administration, Sales, Marketing, Engineering, Energy Management, or other related fields
- CETP (Certified Employee Training Program)
Benefits
- Bonus
Company Overview