Note: The job is a remote job and is open to candidates in USA. Parallon, part of HCA Healthcare, is hiring an Overpayment Analyst to research and resolve overpayment discrepancies, credit balances, and returned hospital refund checks. The role also handles patient concerns related to account balances and supports accurate account documentation and accounts receivable statements.
Responsibilities
- Perform and validate discrepancy reason coding
- Initiate refunds of identified overpayments and resolve open discrepancies
- Monitor take-backs and initiate refunds as appropriate
- Review and resolve credit balances
- Accept phone calls and resolve patient concerns related to account balances
- Research returned refund checks and take the necessary action to resolve
- Identify problem accounts/processes/trends and escalate as appropriate
- Utilize effective documentation standards that support a strong historical record of actions taken on the account
- Ability to perform basic math to ensure accurate statement of accounts receivable
Skills
- One year of related experience required
- Ability to perform basic math to ensure accurate statement of accounts receivable
Benefits
- Work from home; you must live and perform the duties of the position within 60 miles of an HCA Healthcare hospital in the listed states.
- Medical, prescription drug, dental, vision, behavioral health and telemedicine services.
- Wellbeing support, including free counseling and referral services.
- Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
- 401(k) Plan with a 100% match on 3% to 9% of pay, based on years of service.
- Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
- Tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
- Fertility and family-building benefits, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.
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