Note: The job is a remote job and is open to candidates in USA. Starbond is hiring an Outside B2B Sales Representative to build new customer relationships and grow sales of its adhesive products. The role manages the full sales cycle, customer accounts, sample coordination, order fulfillment, and performance reporting while collaborating with internal teams and representing Starbond at industry events.
Responsibilities
- Identify and pursue new business opportunities through:
- Daily cold calls, information/discovery calls
- Email outreach and social media networking
- Customer referrals and participation in industry and regional events
- In-person client visits and field meetings within your territory
- Outreach to your existing client list and professional network, converting established relationships into Starbond accounts
- Maintain a self-sourced, robust pipeline of qualified prospects—without relying solely on marketing-supplied leads
- Conduct discovery calls to understand customer needs and pain points
- Present tailored product solutions persuasively
- Handle objections, negotiate pricing and terms, and close deals
- Coordinate with internal teams (operations, customer support, fulfillment) to ensure seamless onboarding and delivery experience
- Arrange and dispatch product samples as needed
- Track and report on daily, weekly, and monthly sample requests and fulfillment metrics
- Use sample engagement data to support lead conversion efforts
- Build and maintain strong, empathetic relationships with customers
- Develop a deep understanding of customer pain points and position Starbond products as the ideal solution
- Nurture accounts for long-term retention, upselling, and cross-selling opportunities
- Ensure consistent, high-quality customer service and proactive follow-up
- Monitor the full order processing cycle to ensure timely and accurate product delivery
- Collaborate with operations and inventory teams to maintain stock levels aligned with customer demand and sales forecasting
- Consistently meet or exceed monthly and quarterly sales targets
- Maintain up-to-date records in the CRM system (e.g., calls, sample sends, opportunity statuses, closed deals)
- Track and analyze personal performance metrics such as conversion rates, deal size, and sales cycle length
- Use data insights to refine outreach strategies and improve results
- Prepare, interpret, and present detailed reports on sales performance, inventory, customer behavior, and market feedback
- Leverage data to inform strategic decisions and sales forecasting
- Collaborate closely with Marketing, Product Development, Operations, and Customer Service teams
- Provide market feedback to optimize messaging, refine product offerings, and improve internal processes
- Align on shared customer needs and business priorities to deliver a seamless customer experience
- Stay informed about industry trends, competitive products, and shifts in customer behavior
- Represent the Starbond brand at trade shows, conferences, and networking events as needed
- Use market insights to sharpen sales strategy and customer positioning
- Adhere to company policies, ethical sales practices, and data privacy regulations
- Ensure accurate, real-time documentation in CRM—including call logs, meeting notes, pipeline status, forecasts, and sample dispatch records
- Maintain excellent reliability and responsiveness; be consistently available by phone, email, and video during core business hours while working remotely
Skills
- 4+ years in B2B sales, account management, or business development (manufacturing, woodworking, or adhesives industry experience is necessary)
- An existing client list or book of business in the woodworking, woodturning, manufacturing, or adhesives space is necessary for success in this role. Candidates should be able to bring established relationships and begin generating sales from them quickly
- Strong interpersonal and professional communication skills, both written and spoken
- Ability to listen, empathize, and provide tailored solutions
- Demonstrated track record of achieving or exceeding sales goals
- Willing to collaborate and represent the Starbond brand with integrity
- Ability to travel regularly for client visits and trade shows
- Ability to work independently from a home office with reliable internet, managing your own schedule and territory
- Experience with Pipedrive or other CRM platforms preferred
Benefits
- Commission compensation under an agreed commission structure.
- Remote-friendly role; may work remotely from anywhere in the U.S.
Company Overview