Note: The job is a remote job and is open to candidates in USA. Medix is seeking an Outbound Customer Service Representative to support a mission-driven healthcare organization focused on patient access, engagement, and care coordination. The role involves making high-volume outbound calls to recently discharged patients, scheduling follow-up appointments, answering questions, documenting interactions, and coordinating with care teams.
Responsibilities
- Make approximately 120 outbound calls per day, averaging about 15 calls per hour
- Contact patients who have recently been discharged from a hospital or emergency department
- Engage patients and help them understand their next steps following discharge
- Schedule appointments by transferring patients to the appropriate internal departments or care teams
- Provide basic assistance with patient questions and care coordination needs
- Occasionally handle inbound calls from patients interested in available programs or services
- Complete administrative tasks that support patient care coordination
- Document patient interactions accurately and efficiently
- Collaborate with internal teams and provider networks to ensure patients receive appropriate follow-up care
- Provide a professional, compassionate, and engaging patient experience
- Become proficient in healthcare technology and software, including EMRs, Slack, and Five9
Skills
- • At least 1 year of outbound calling experience in a healthcare setting
- • Experience in environments such as health insurance, healthcare collections, care coordination, or healthcare call centers
- • Strong verbal and written communication skills
- • Excellent phone etiquette and the ability to engage patients effectively
- • Strong computer skills and the ability to navigate multiple systems
- • Ability to work in a high-volume, metric-driven environment
- • Adaptable, dependable, punctual, and takes ownership of their responsibilities
- • Ability to commit to no time off during the 90-day probationary period
- • Minimum typing speed of 45 WPM
- • Ability to successfully complete required computer and internet testing
- This is a remote opportunity for candidates located in approved states
- Candidates may be located in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, and Wisconsin
- • Preferred: Experience making a high volume of outbound calls in a health plan setting
Benefits
- Remote opportunity for candidates located in approved states
- Company-provided equipment for the remote role
- Gain valuable experience in care coordination, patient engagement, and population health
- Develop expertise working with EMRs and other healthcare technology
- Build experience in telephonic care management and healthcare operations
- Opportunity to grow healthcare customer service and care coordination experience
Company Overview