Note: The job is a remote job and is open to candidates in USA. Ziff Davis is seeking a highly organized and commercially-minded Order Operations Manager to oversee day-to-day order operations for all products across direct and indirect sales channels. This role will establish scalable processes that accelerate the order-to-revenue cycle while ensuring high-quality CRM data and managing customer onboarding and RFP workflows.
Responsibilities
- Manage Day-to-Day Operations: Oversee the end-to-end order processing lifecycle for all Ookla product lines across both direct sales and indirect channels (partners/resellers)
- Accelerate Order-to-Revenue: Design, implement, and continuously optimize operational workflows to reduce friction and promote a faster, more efficient rhythm from deal close to revenue recognition
- Sales Accountability: Partner with the Sales team to enforce strict accountability regarding key CRM inputs, data integrity, and contracting standards
- Intake & Onboarding: Own and streamline the administration of vendor intake forms, customer onboarding processes, and security/compliance documentation
- RFP Management: Support the sales ecosystem by managing operational requirements for RFPs, ensuring timely and accurate submission of business operational data
- Contracting & Revenue Alignment: Serve as the subject matter expert on how deal structures impact revenue. Work closely with Legal and Finance to ensure all contracts align with standard revenue recognition guidelines (e.g., ASC 606), and legal requirements
Skills
- 5+ years of experience in Sales Operations, Order Management, Deal Desk, or Revenue Operations, ideally within a SaaS or tech environment
- Advanced proficiency with CRM platforms (e.g., Salesforce) and Quote-to-Cash/ERP software
- Strong foundational knowledge of contracting frameworks and revenue recognition principles
- Proven track record of building and scaling operational processes from scratch
- Ability to build strong relationships with Sales leadership while firmly holding teams accountable to data and process standards
- Exceptional organizational skills with the ability to manage complex, multi-variable workflows (RFPs, onboarding, vendor forms) without losing speed
Benefits
- Competitive salaries
- Robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits
- Flexible Spending Accounts (FSAs)
- A 401(k) with company match
- An Employee Stock Purchase Plan
- Flexible Time Off
- Volunteer Time Off
- Paid holidays
- Family building and caregiving support
- Generous Family Care and Parental leave, when you need it
- Fitness Reimbursement
- Access to wellness programs
Company Overview
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