Note: The job is a remote job and is open to candidates in USA. Amazon is a company with a growing Return Logistics Services business unit that provides attended pickup and returns solutions across North America. The Operations Support Specialist supports labor operations by resolving scheduling escalations, helping ensure locations are properly staffed, and communicating staffing and operational needs to field leaders and management.
Responsibilities
- Work independently without continued guidance
- Maintain punctuality, reliability, and consistent attendance
- Execute tasks with a high degree of attention to detail
- Respond to escalations within a timely manner and demonstrate a sense of urgency during tight timelines
- Apply knowledge of departmental resources, policies, and procedures to resolve issues accurately
- Communicate clearly in written and oral formats to teammates, management, and field operators (customer)
- Recognize work-related tasks with the greatest importance and prioritize accordingly
- Navigate multiple computer systems and programs to deep dive issues (e.g., scheduling platforms, Slack, Excel)
- Proactively communicate system and process issues to management
- Fulfill All Required Job Functions As Detailed Below
- Monitor communication tools for potential scheduling escalations (i.e. Slack/SIM)
- Investigate scheduling escalations utilizing a set of process paths to determine which steps (if any) must be taken
- Process paths can include sending communications to employees, posting new shifts, communicating with field managers, etc
- Provide communications to associates regarding how/when to operate tools
- Follow up on pending issues
- Provide teammates with a detail of what pending issues still require support
- Communicate with managers and leadership on staffing status, escalations, and operational needs
- Utilize Excel, Slack, and similar platforms to perform daily functions
- All other duties as assigned
Skills
- • Speak, write, and read fluently in English
- • Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
Benefits
- Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
Company Overview
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