Note: The job is a remote job and is open to candidates in USA. Siri InfoSolutions, Inc. is seeking an Operations Support Specialist to support customer renewals and sales operations. The role manages renewal processes, customer and internal team relationships, risk mitigation, and renewal closures using tools such as Excel and SmartSheet.
Responsibilities
- Interact with customers at key points in renewal process: contracting, pricing approval, purchase order creation, invoicing and during the subscription term as needed
- Proactively spot risks and work with account managers to mitigate and build solutions
- Build strong relationships with internal teams, including sales operations
- Move all renewals to a successful close using tools including Excel and SmartSheet
- Be open to change and learning as our digital subscription business and processes evolve
- Have ownership of all renewals in territory, using data to take action as needed
Skills
- Can be located in any state in continental United States
- Renewal Specialist will need to work regular hours in a functioning home office with reliable high speed internet access
- Fluency with Excel is acceptable
- Digital fluency with Excel, Smartsheet or similar
- Bachelor's degree
- Experience in a role managing quantitative information
- 2+ years' experience in sales support, renewals, customer success or sales
- Ability to work as part of a team
- Strong written and verbal communication skills with the ability to engage effectively with both customers and internal teams
- Familiarity with SmartSheet is a plus
Benefits
- 100% Remote
Company Overview
Company H1B Sponsorship