Note: The job is a remote job and is open to candidates in USA. 29th Street Property Management manages diverse multifamily properties across the nation. The Operations Support Specialist provides hands-on field support, coaching, training, process improvement, and project execution to stabilize property operations, support site teams, and improve portfolio performance.
Responsibilities
- Provide hands-on operational support to communities experiencing staffing vacancies, performance challenges, or business transitions
- Temporarily backfill Community Manager, Assistant Community Manager, or Leasing Consultant responsibilities when operationally necessary
- Work alongside site teams to ensure continuity of operations during staffing changes or periods of increased business need
- Conduct operational assessments and partner with Regional Managers to develop and execute recovery plans
- Deliver in-person coaching and training to site teams on operational processes, leasing, resident experience, financial management, compliance, and company standards
- Reinforce SOPs, best practices, and operational expectations through side-by-side coaching and observation
- Identify skill gaps and provide individualized development plans to improve team performance
- Assist with onboarding and training of newly hired site associates and leaders
- Create and maintain training materials, playbooks, operational guides, and job aids
- Serve as a subject matter expert on company systems, policies, and operational procedures
- Support implementation of new initiatives, operational changes, and company programs at the property level
- Identify operational inefficiencies and recommend process improvements that increase consistency and execution
- Partner with cross-functional departments including Revenue Management, Marketing, HR, Accounting, Maintenance, and Systems to resolve operational issues
- Analyze operational and financial performance to identify trends, risks, and opportunities for improvement
- Support Regional Managers in monitoring KPIs and holding teams accountable to performance goals
- Assist with preparation of operational reporting, executive summaries, and performance reviews
- Support budgeting, forecasting, occupancy recovery strategies, lease expiration management, and other operational initiatives as assigned
- Participate in acquisitions, dispositions, management transitions, due diligence activities, and other portfolio initiatives
- Support company-wide projects requiring operational expertise and field execution
- Assist with policy development, documentation updates, and implementation of new operational standards
Skills
- Significant experience managing conventional multifamily communities with progressive leadership responsibility
- Strong understanding of leasing, resident relations, financial performance, maintenance operations, compliance, and property management systems
- Demonstrated ability to coach, mentor, and develop site teams
- Comfortable working independently in a fast-paced environment with changing priorities
- Ability to quickly assess operational challenges and implement practical solutions
- Strong communication, organization, and relationship-building skills
- Advanced proficiency with Entrata, Microsoft Office, and operational reporting platforms
Benefits
- 15 Paid Vacation Days
- 6 Paid Sick Days
- 11 Paid Holidays
- Immediate Eligibility for Medical, Dental and Vision Insurance
- Health Savings Account
- Short Term Disability
- Basic Life Insurance
- Pet Insurance
- 401K
- Remote position, provided the employee lives in the Phoenix area and is willing to travel to properties in the Phoenix area
Company Overview