Note: The job is a remote job and is open to candidates in USA. DIRECTV is a telecommunications and video services company seeking a Business Administrator 2 to support operational activities for its Commercial video lines of business. The role manages strategic initiatives, reporting, billing, process oversight, production issue resolution, documentation, and cross-functional operational improvements.
Responsibilities
- Support the launch of key initiatives by participating in the execution of Application User Acceptance Testing and Post Production Validation with Marketing, Sales, Customer CARE, Legal, Finance, and IT
- Support strategic initiatives ensuring day-to-day operations, integration, and performance are efficient and maximized
- Effectively communicate timelines, deliverables, roadblocks, and success factors to Senior Management and business stakeholders
- Help troubleshoot and manage production issues to resolution with various enterprise teams such as order management (IT), compensation (Finance), and reporting systems (DNA)
- Use effective time management tools to consistently meet deadlines and ensure preparedness in support of new and existing programs
- Work with Project Management team and business stakeholders to implement scalable solutions (manual workarounds) that can be leveraged across multiple sales channels ensuring efficient and effective operational support
- Conduct best practice reviews to identify areas for improvement
- Analyze workflow bottlenecks and streamline processes through establishing policies, procedures, and system enhancements, as needed
- Update and maintain documentation (e.g. SOP, fact sheets, Tech State, etc.) and tools utilized by Commercial Operations (ASANA) to manage work efforts. As appropriate author or keep updated key documentation/artifacts
Skills
- Bachelor's Degree and 3 – 5 years required, relevant experience (working with multiple departments, organizational skills, documentation, operations, etc.)
- Proven analytical skills and experience managing operational support for strategic projects and programs
- Strong problem-solving skills, including a qualitative and quantitative skill set
- Sense of urgency when dealing with customer impacting issues or obstacles hitting project timelines
- Ability to effectively operate within diverse and cross-functional groups
- Flexibility and the ability to accommodate change
- Leadership qualities, including meeting facilitation, time management, organizational skills, and ability to influence others
- Demonstrated ability to analyze complex issues and design appropriate solutions
- Excellent communication skills, with the ability to interact with all levels of senior management
- Expertise in standard MS Office applications with strong focus on Excel and Access
- 5+ years desired, relevant experience (working with multiple departments, organizational skills, documentation, operations, etc.)
Benefits
- This is a remote position that can be located anywhere in the United States, with the exception of Alaska.
Company Overview
Company H1B Sponsorship