Note: The job is a remote job and is open to candidates in USA. Kellermeyer Bergensons Services (KBS) is hiring an Operations Supervisor to lead a client-centric operations team and ensure service delivery meets or exceeds client expectations. The role oversees team performance, customer service, landscape and snow operations, account rollouts, vendor sourcing, and process improvement.
Responsibilities
- Oversees office-based team regarding account management, internal processes, performance metrics, ensuring all Company and functional policies, as well as standard operating procedures
- Meets and coaches’ team on key company objectives outlined by management, including clearly defined expectations, assigning work/tasks appropriately, and ensuring that progress toward goals/objectives is being made
- Analyze key performance indicators to identify opportunities for process improvement and collaborates with various internal teams to deliver measurable solutions
- Supports and executes the calendar of events from preseason preparations through postseason shutdown for landscape and snow
- Manages customer issues as they arise during day-to-day operations
- Support business development growth by assessing potential customer needs and presenting operations process and value to potential customers
- Supports and balances vendor sourcing to unify and increase profitability
- Facilitates new account rollout
- Facilitates software integrations between customer portals/user interfaces and the KBS IT department
- Collaborates with other departments to identify procedural issues and trends
- Works with Regional Operations Manager on performance management issues
- Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing a specific, current risk of substantial harm to health and safety of self and others
- Performs other related duties as required and assigned
Skills
- Ability to analyze problems and implement effective solutions
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and safe handling for chemicals sheets/documents (generally in English; may have in Spanish where state required)
- Knowledge of landscape and snow industry
- Prior management and leadership experience
- Proficient with Microsoft Office programs (Word, Excel, PowerPoint, Outlook) with advance Excel skills required
- WinTeam and Corrigo experience is a plus
Benefits
- Full-time remote opportunity.
- In accordance with applicable local laws, cell phone reimbursement is provided to support the use of personal devices for work-related tasks.
- As a full-time KBS employee (30+ hours per week), you may qualify for medical, prescription drugs, dental, vision and more.
- As a full-time KBS employee (30+ hours per week), you may qualify for Paid Time Off.
- As a full-time KBS employee (30+ hours per week), you may qualify for Paid Holidays.
- As a full-time KBS employee (30+ hours per week), you may qualify for Life Insurance.
- As a full-time KBS employee (30+ hours per week), you may qualify for Short Term Disability – Employer paid.
- As a full-time KBS employee (30+ hours per week), you may qualify for Long Term Disability.
- As a full-time KBS employee (30+ hours per week), you may qualify for Supplemental Health Insurance (E.G., Accident).
- As a full-time KBS employee (30+ hours per week), you may qualify for a 401k plan with a match or Non-qualified Deferred Compensation Plan.
- As a full-time KBS employee (30+ hours per week), you may qualify for Pet Insurance.
- As a full-time KBS employee (30+ hours per week), you may qualify for the PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics.
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