Note: The job is a remote job and is open to candidates in USA. GT Independence is a national Financial Management Services provider supporting individuals in self-direction programs. The Operations Standards Manager leads the development, implementation, and maintenance of operational processes, documentation, and standards while coordinating change management and cross-functional adoption of updated processes and technologies.
Responsibilities
- Lead the development, maintenance, and governance of SOPs, job aids, process maps, and reference materials, ensuring documentation standards, version control, and approval processes are followed
- Assess documentation needs, identify gaps, and ensure operational content remains aligned with regulatory requirements, business rules, policies, and system changes
- Coordinate operational impact assessments and readiness activities for business, system, compliance, and market changes, including communications, training resources, and SOP updates
- Facilitate stakeholder alignment, operational signoffs, and representation in change governance activities such as CAB meetings
- Partner with IT, Operations, and Training teams to support system enhancements, implementations, testing, workflow design, and operational readiness
- Serve as the operational subject matter expert for enterprise tools and technologies, ensuring consistent adoption of standardized processes
- Identify, prioritize, and implement process and documentation improvements using operational data, audits, user feedback, and business insights
- Monitor adherence to operational standards, support corrective actions, and oversee performance dashboards and key metrics related to productivity, growth, efficiency, and strategic objectives
Skills
- 5+ years of experience in operations, business process improvement, change management, or related areas
- Bachelor's Degree in Business Administration, Operations Management, Healthcare Administration, Quality Management, or related field required
- Prior leadership or supervisory experience
- Demonstrated ability to write high-quality SOPs, workflows, and job aids for diverse audiences
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