Note: The job is a remote job and is open to candidates in USA. Thatch is a healthcare and financial technology company that connects health insurance carriers with support, product, and engineering teams. The Operations Specialist will execute operational workflows, manage daily queues, support payment reconciliation, improve enrollment and payment processes, and assist with escalated support issues.
Responsibilities
- Execute and assist with payment reconciliation: Assist with systems ensuring accurate matching of incoming payments to expected receivables, monitor automated tools, and resolve discrepancies to maintain financial data integrity
- Support daily operational workflows: Manage the daily task pipeline, process requests, and ensure timely completion of all operational tasks to meet service level agreements
- Support the development of product and processes: Contribute to improvements in enrollment and payment infrastructure by testing new features, documenting workflows, and collaborating with engineering/product teams to build out new features
- Assist with escalations with Support: Help resolve issues escalated by the Support team and communicate outcomes to relevant stakeholders
Skills
- 1-3 years of operations, consulting, or related experience at a high-growth startup or professional services firm
- Track record of building project teams or launching new products/initiatives
- Experience creating effective operational processes in ambiguous environments and managing complex stakeholder relationships
- Strong analytical, problem-solving, and organizational skills
- Bachelor's degree required
- Experience in health insurance or benefits
- Process improvements with measurable results
- Diverse job experience with proven significant impact
Company Overview