Note: The job is a remote job and is open to candidates in USA. Buckled In eliminates transportation barriers for children by providing reliable rides to and from school. The Operations Specialist designs efficient driver routes, processes ride requests, communicates with school districts and guardians, and manages operational issues, assignments, pricing, and substitutions.
Responsibilities
- Process new ride requests from school district partners
- Design and assign routes to maximize efficiency and to meet the needs of drivers, schools, and guardians
- Communicate with school district partners and students’ guardians to confirm, and seek feedback on an ongoing basis to ensure routes are running smoothly
- During on-call hours (2 per day), perform many of the functions of the Coordinator role as needed:
- Manage day-to-day issues from districts, drivers, and families via phone and text, including emergencies and fire drills when necessary
- Process new ride requests and ride cancellations from schools, districts, and other partners
- Manage day-to-day changes in driver or rider assignments, and daily audit of our routing software
- Calculate district pricing and driver pay based on clear formula and set of rules
- Handle issues that are escalated from Operations Coordinators, including emergencies
- Find substitute drivers when drivers provide more than 24 hours notice of absence
Skills
- * Read, write and speak English at a proficient level
- * At least 18 years old
- * Have a working computer with a camera and microphone
- * Have a reliable internet connection
- * Exhibits specialist level or higher competency level on all Core Competencies
- * Strong knowledge of pupil transportation industry processes and regulations
- * Experience in high volume routing
- * Experience in customer service
- * 1 year of full-time remote work experience (remote experience related to COVID or hybrid do not meet this criteria )
- * 1 year of routing experience
Benefits
- Health insurance
- PTO (Minimum 120 hours per year)
- 13 Paid company-wide Holidays; you may be required to work on some standard paid holidays if routes are running, but you will be compensated by being able to take a day off of your choosing at a later time
- 401k plan
- An annual $250 stipend to support any home office needs
- Work in an inclusive, caring and values driven environment
- Make a critical difference for children, families and educators
- Remote work
Company Overview