Note: The job is a remote job and is open to candidates in USA. JOLT is a global digital out-of-home and electric vehicle charging company expanding its operations into the United States. The Operations Specialist will troubleshoot and maintain EV charging hardware, manage operating systems and maintenance contractors, support customers, coordinate commissioning activities, and optimize operational processes using AI tools.
Responsibilities
- Utilize electrical and systems knowledge to triage and troubleshoot hardware issues with JOLT EV charging stations
- Manage key operating systems to monitor asset performance and remotely troubleshoot and triage faults or issues promptly
- Manage EV maintenance activities, including raising work orders, managing third party maintenance contractors, monitoring job completion, and ensuring timely maintenance
- Serve as the escalation point for customer service support calls and tickets, resolving issues efficiently and effectively
- Address customer complaints and inquiries related to EV charging stations
- Liaise with Network Growth teams to conduct pre-commissioning duties and commissioning checks before chargers go live
- Liaise with suppliers and vendors to ensure units are in stock and to the necessary specifications for install
- Monitor unit functionality, ensuring no damages are present throughout the delivery process
- Refine operating procedures and processes to enhance installation and user experiences with JOLT EV chargers, taking an AI-first mindset to automate and improve
- Collaborate with cross-functional teams to improve operational efficiency and customer satisfaction
Skills
- Bachelor's degree or equivalent in a technical or engineering field
- 1-3 years of experience with electrical or technical hardware systems
- Proven product support experience with remote troubleshooting
- Working proficiency with AI tools (e.g. Claude) to support troubleshooting research, documentation, reporting, and identifying process improvements. This role is expected to use AI as a core part of how work gets done, not as an occasional add-on
- Excellent communication skills and ability to manage contractors efficiently
- Proficiency in interpreting technical O&M manuals
- Self-learning capabilities, with the ability to work both independently and in a team under pressure
- Strong problem-solving skills and attention to detail
- Passion for green energy and the electrification of transport
- Applicants must be authorized to work in the United States
- Proven product support experience with remote troubleshooting, EV-specific knowledge advantageous
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Long-Term Disability
- 401(k)
- Parental Leave
Company Overview