Note: The job is a remote job and is open to candidates in USA. ICON Global provides private travel and luxury hospitality services, including secure global ground travel, private aviation, yacht charter, luxury accommodations, and executive security. The Business Development & Client Success Manager will develop new business, strengthen existing client relationships, manage opportunities and accounts, and collaborate with operational teams to ensure high-quality service delivery.
Responsibilities
- Identify, cultivate and convert qualified opportunities across corporate travel, private aviation, luxury hospitality, family offices, executive travel, events and other relationship-driven markets
- Build new relationships through thoughtful prospecting, referrals, networking, industry participation and strategic outreach
- Lead discovery conversations, client meetings, presentations and follow-up with prospective clients and partners
- Maintain a disciplined pipeline and consistently advance qualified opportunities
- Represent ICON Global through selected industry, networking, hospitality and community opportunities
- Build and maintain trusted relationships with existing clients, booking contacts and strategic accounts
- Develop thoughtful follow-up and account-development strategies that strengthen retention and deepen relationships
- Identify opportunities to expand existing accounts, reactivate dormant relationships and introduce additional services where appropriate
- Support the successful onboarding and development of important new accounts
- Gather meaningful client feedback and work internally to translate those insights into stronger experiences
- Maintain accurate prospect, client and opportunity activity within the company's CRM
- Track pipeline development, account activity, follow-up and measurable business-development outcomes
- Collaborate with company leadership on commercial strategy, key opportunities and account-development priorities
- Work closely with ICON Global's Coordination and Affiliate Partner Network teams to ensure client expectations translate seamlessly into service delivery
- Develop a strong working knowledge of ICON Global's reservation, dispatch and service-delivery processes to confidently guide clients throughout their experience
Skills
- We are especially interested in professionals with experience in chauffeured ground transportation, private aviation or FBO services, luxury hospitality, luxury or executive travel, corporate travel, destination management, or other high-touch, relationship-driven service environments
- Proven ability to develop and maintain professional relationships
- Experience in business development, sales, account management or client success
- Strong commercial instincts and a genuine commitment to exceptional client service
- Excellent written and verbal communication
- Professional presence, discretion and sound judgment
- Strong organization, accountability and follow-through
- Comfort working independently and taking ownership of opportunities and relationships
- Experience using CRM systems and maintaining disciplined follow-up
- Ability to collaborate effectively across commercial and operational teams
- This is a full-time remote position open to candidates based in the United States
- The role requires someone who is self-directed, highly accountable and comfortable building relationships in a remote environment while remaining closely connected with company leadership and cross-functional teams
- Because relationship development is central to the position, occasional travel and participation in selected client, partner, networking or industry events may be required
- Experience in chauffeured or executive ground transportation is strongly preferred. We will also consider accomplished professionals from private aviation, luxury hospitality, corporate or luxury travel, and other closely related high-touch service industries who demonstrate strong business-development and client relationship experience
Benefits
- Uncapped performance-based commission provides significant additional earning potential tied directly to successful new business development.
- Meaningful opportunities for professional growth and career advancement.
- Remote position open to candidates based in the United States.
Company Overview