Note: The job is a remote job and is open to candidates in USA. CrossCountry Mortgage, LLC is a distributed retail mortgage lender serving customers across the United States. The Operations Solutions UAT Specialist serves as the primary liaison among technology teams, internal stakeholders, and third-party vendors during testing phases. The role prepares and executes user acceptance testing, tracks defects, validates technical updates, and supports successful solution deployment aligned with business and user needs.
Responsibilities
- Serve as the main point of contact for all testing-related communications between the IT team, stakeholders, and third-party vendors
- Prepare test plans for assigned technical updates to ensure alignment with project goals
- Create test cases for all relevant scenarios to validate system functionality
- Prepare User Acceptance Testing (UAT) Form summarizing testing results, issues found, and recommendations for improvements
- Complete User Acceptance Testing (UAT) within Service Level Agreements (SLA)
- Identify, document, and track defects, issues, and enhancement requests using JIRA
- Work closely with stakeholders and cross-functional teams to gather feedback, ensuring the system meets both business requirements and user expectations
- Provide regular status updates to project managers and stakeholders regarding testing progress and outcomes
- Participate in meetings with cross-functional teams to align on project goals and timelines
- Assess the impact of changes and create communications for the company
- Collaborate with the training department on company announcements, SOPs, and workflows
- Demonstrate updates and communications on calls; present and participate in meetings as needed
- Validate implanted changes in production
- Work with operations departments to identify opportunities for improvement of processes
- Assist with providing materials and documents for audits and reviews
- Perform other duties as assigned
Skills
- 4+ years' experience in the mortgage industry
- Encompass LOS experience
- Knowledge of the overall mortgage workflow
- Knowledge of all agency guidelines
- Knowledge of compliance and disclosure requirements
- Proficient in Microsoft Office suite (Word, Excel, and Outlook)
- Excellent prioritization, organization, and time management skills
- Excellent conflict management, teamwork and negotiation skills
- JIRA experience, a plus
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- Company-provided short-term disability
- Employee assistance program
- Wellness program
- Remote work arrangement
Company Overview
Company H1B Sponsorship