Note: The job is a remote job and is open to candidates in USA. Zurich North America is an insurance and risk management company seeking an Operations Solutions Analyst to join its Zurich Resilience Solutions team. The role focuses on improving the value, quality, and accessibility of operational data through data analysis, dashboards, governance, automation, AI-enabled vendor contract and billing processes, and process improvement. The analyst will also support vendor payments, billing reconciliation, revenue collection, and financial controls.
Responsibilities
- Work with the business leaders to establish Enterprise-wide accountability for data, link business objectives with data needs and identify/measure/close data quality gaps
- Develop and maintain operational dashboards, metrics, and reporting packages to provide transparency into vendor performance, billing operations, and key business outcomes
- Effectively research, audit and document findings to the Data team and other business partners
- Partner with business stakeholders to identify, prioritize, and implement automation opportunities that improve efficiency, reduce manual effort, and enhance data quality
- Leverage Artificial Intelligence (AI) Capabilities to automate and streamline vendor contract and billing processes
- Support vendor governance activities through data analysis, process documentation, workflow standardization, and continuous improvement initiatives
- Consolidate/streamline/map activities of the various data repositories in the organization
- Conduct quality reviews and establish ongoing monitoring/reporting of key corporate data
- Provide support for revenue collection and operational efficiencies
- Supports vendor payment processes, administration, billing reconciliation, and financial controls
- Develop working relationships with technical personnel throughout the organization and ensure collaboration on activities
- Identify data anomalies and effectively communicate/escalate to management
- Supports organization with process improvement & automation initiatives
Skills
- Bachelors Degree and 3 or more years of experience in the Data Management area
- High School Diploma or Equivalent and 5 or more years of experience in the Data Management area
- Experience with data interrogation/analysis techniques
- Experience with Digital Transaction Management (DTM) platforms, including design, configuration, and support
- Experience with Contract Lifecycle Management (CLM) solutions to streamline contract creation, approval, and storage
- Experience with document automation tools to reduce manual effort and improve data quality
- Experience with workflow automation technologies to optimize end-to-end business processes and enhance stakeholder experience
Benefits
- You may also be eligible for bonuses and merit increases.
- We offer competitive pay and comprehensive benefits for employees and their families.
- We offer growth, inclusion, and a supportive environment.
- Remote work is available; hybrid with a presence in the Schaumburg North American Headquarters is preferred.
Company Overview