Note: The job is a remote job and is open to candidates in USA. Infotek Consulting Inc. is seeking an early-career Business Analyst I to support business operations through reporting, data analysis, control monitoring, and operational support. The role involves reviewing reports, identifying trends and exceptions, monitoring controls, maintaining documentation, and partnering with internal teams on issue resolution and process improvement.
Responsibilities
- Review daily, weekly and monthly operational reports for trends, exceptions and discrepancies
- Monitor established business controls and ensure required activities are completed within SLAs
- Identify potential control gaps or operational issues and escalate as appropriate
- Use Power BI dashboards to review performance metrics and analyze trends
- Use SharePoint to maintain documentation, business information and workflow-related materials
- Collect and analyze operational data to support business decisions
- Track open items, exceptions and identified issues through resolution
- Prepare reports and summaries communicating findings, risks and trends
- Maintain accurate supporting documentation and control evidence
- Research operational questions and support issue resolution
- Assist with procedures, process maps, job aids and other documentation
- Participate in process improvement initiatives
- Partner with Operations, Risk, Compliance, Technology and other internal teams
Skills
- •Must be on W2 - No third party recruiters/sub-vending permitted •
- Work Model: Remote – must live within commuting distance of an approved hub
- Candidates must be located near one of the following areas for potential training and future full-time eligibility:
- • Charlotte, NC
- • Greenville, SC
- • Mount Laurel, NJ
- • Maine
- • Atlanta, GA
- • 1–3 years of relevant experience in business analysis, operations, financial services, reporting, customer service or a related environment
- • Working knowledge of Microsoft Power BI , including navigating dashboards and interpreting reporting data
- • Working knowledge of Microsoft SharePoint
- • Experience reviewing operational reports and identifying trends, exceptions or discrepancies
- • General understanding of business controls, risk, quality assurance or control execution
- • Comfortable communicating with customers and business partners
- • Strong analytical, research and problem-solving skills
- • Strong attention to detail and documentation skills
- • Ability to manage multiple priorities within an SLA-driven environment
- • Previous mortgage, lending, banking or financial services experience
- • Undergraduate degree in Business, IT or a related discipline
- • Experience supporting mortgage operations or servicing processes
Benefits
- Remote work, provided the employee lives within commuting distance of an approved hub
- Overtime may be available as needed
- Initial training period of approximately 1–2 weeks
- Potential for extension and conversion to full-time employment
Company Overview