Note: The job is a remote job and is open to candidates in USA. WillyGoat is a leading tech-driven playground equipment distributor and service company seeking an Operations Project Manager to manage their installation service contractors. The role involves project coordination, customer and installer troubleshooting, and strategic planning to enhance the installation services provided across the lower 48 states.
Responsibilities
- Learn the ins and outs of playground installations, including mounting techniques, product specifics, and industry standards
- Use planning software to manage projects and maintain detailed project notes
- Communicate schedules, delays, and updates effectively to customers and installers
- Address customer and installer issues as they arise with professionalism and respect
- Make decisions regarding return trips, additional charges, and service-related matters
- Support selling activities by answering more difficult installation-related questions and seeking new and innovative ways to grow product and installation sales
- Support shipping, vendor, and other customer-related logistics as needed
- Identify coverage area needs, recruit and onboard new installers as needed
- Evaluate installers and assign projects based on capabilities
- Facilitate onboarding and training for new installers to ensure quality service
- Identify needs within the installation strategy to improve cost estimation accuracy
- Use data to continuously evaluate installation performance, shipping efficiency, etc
- Evaluate opportunities for new products to support installation
Skills
- Strong organizational and project management skills, with the ability to prioritize and manage multiple projects simultaneously
- Experience with installation or construction contractors preferred, but not required
- Airtable (or similar database system) experience preferred
- Experience with installation or construction contractors
- Airtable (or similar database system) experience
Company Overview