Note: The job is a remote job and is open to candidates in USA. Rentokil North America is a global provider of pest control and related services focused on protecting people, enhancing lives, and preserving the planet. The Operations Manager, US Pest oversees technician recruiting, hiring, training, coaching, development, and accountability while ensuring service quality, customer retention, operational efficiency, safety, and regulatory compliance.
Responsibilities
- Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
- Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
- Review and evaluate ongoing technician performance (via ride-a-longs and audits)
- Respond diligently and compassionately to customer concerns
- Ensure overall service quality to maximize customer retention
- Fill in periodically on customer appointments to help close any temporary staffing gaps
- Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
- Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
- Monitor and maintain inventory levels of pest / termite control and home services products
Skills
- * Adept at problem solving and identifying practical solutions
- * Ability to effectively lead and motivate others
- * Good aptitude for basic/intermediate math, for calculations related to sales/service
- * Strong communication skills (verbal, written, presenting)
- * Ability to build rapport easily and establish trust with customers and employees
- * High school diploma (or GED)
- * Maintain licenses/certificates as required by federal, state, and/or local regulations
- * Maintain valid driver's license
- * Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects
- * Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling
- * Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways
- * Going up and down stairs, ladders, scaffolding, ramps, and poles
- * Operating a motor vehicle safely
- * Ensuring vehicle and other equipment is maintained and kept clean
- * Wearing personal protective equipment, including OSHA-compliant respirators
- * Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm's reach
- * Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)
- * Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season
- Travel up to 100% of time within assigned territory(s)
Benefits
- Performance incentives are offered for many roles.
- Multiple avenues to grow your career.
- Training and development programs available.
- Tuition Reimbursement benefits for Full-Time Colleagues.
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1.
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more.
- 401(k) retirement plan with company-matching contributions.
- Vacation days and sick days.
- Company-paid holidays and floating holidays.
- A company mindset that prioritizes health, safety, and flexibility.
Company Overview