Note: The job is a remote job and is open to candidates in USA. Lyra Health is a provider of evidence-based mental health care and technology solutions. The Operations Manager will lead and scale the Systems Architecture team, own complex integrations and data pipelines, and translate business strategy into technical roadmaps. The role partners with Product, Engineering, Clinical, and Operations leaders to resolve infrastructure challenges and maintain reliable provider-facing systems.
Responsibilities
- People Management & Operational Leadership: Serve as direct people manager to an operational team within Provider Core Ops. Develop tactical team plans, delegate work effectively, drive team performance against service line metrics, and invest in team culture and career development
- Architectural Ownership & Integration: Independently direct the operational strategy for complex tool integrations and data pipelines, ensuring system stability, scalability, and high data integrity across all provider-facing platforms
- Cross-Functional Strategic Unblocking: Partner closely with Product, Salesforce Development, Clinical, and Operations leadership to surface risks, resolve departmental tensions, and clear execution roadblocks for your team
- Operational Planning & Execution: Develop, prioritize, and adjust team roadmaps aligned with broader Provider Core Ops goals. Drive medium-to-large cross-functional initiatives from scope to delivery
- Operational Reporting & System Health: Monitor operational health metrics, evaluate platform performance, and surface automation opportunities to inform long-term infrastructure investments
Skills
- 8+ years of professional experience in Operations Management, Systems Architecture, Business Operations, Program Management, or a related technical-ops function within a high-growth environment
- Proven track record as a direct people manager with demonstrated success setting operational roadmaps, delegating effectively, and mentoring team members
- Deep experience with enterprise tool ecosystems (Salesforce, Workday, Jira, Zendesk, CredentialStream, etc.) and direct experience managing multi-system data flows and integrations
- Exceptional written and verbal communication skills; proven ability to balance granular technical details with executive-level strategy while influencing cross functional stakeholders
- Strong analytical acumen and fluency with operational metrics to evaluate team performance and streamline system workflows
Benefits
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K with up to 3% matching
- Monthly tech allowance
- Well-being perks and activities, surprise swag, regular community celebration…and more!
Company Overview
Company H1B Sponsorship