Note: The job is a remote job and is open to candidates in USA. Snorkel AI is on a mission to help enterprises transform expert knowledge into specialized AI at scale. As an Operations Manager, you will be responsible for overseeing the operational backbone of the Solutions AI delivery organization, ensuring effective resource allocation, financial performance, and alignment across various operational aspects.
Responsibilities
- Own capacity planning and staffing for the Solutions AI Engineers in Float, aligning resources to projects based on skills, priority, and availability
- Build and maintain capacity and revenue forecasts based on pipeline, active projects, and hiring plans
- Run scenario planning to identify hiring needs, capacity gaps, and delivery risks
- Translate Salesforce (MEDDIC) pipeline into staffing plans and hiring signals, ensuring alignment between demand and capacity
- Partner with Engagement Managers during deal formation to validate scope, resourcing, timelines, and margin assumptions
- Ensure accurate timesheet submission, utilization tracking, and operational compliance across the delivery organization
- Define standards for project setup, tracking, and reporting to ensure consistent execution across engagements
- Establish operating cadences (e.g., weekly project and portfolio reviews) to ensure consistent execution
- Maintain accurate project and portfolio reporting, including execution status, burn, margin, capacity, and delivery risks
- Partner with Finance to ensure accurate revenue recognition, forecasting, and auditability of delivery data
- Own reporting and dashboards for core PS metrics, ensuring a single source of truth across systems
- Own data quality and consistency across Float, Jira, and Salesforce
- Standardize workflows across Float, Jira, and Salesforce; improve data quality
Skills
- 5+ years in Professional Services Operations, Delivery Operations, or similar
- Proven experience with resource planning, capacity management, and utilization
- Experience with forecasting, capacity modeling, or financial planning in a services environment
- Proficiency with PSA/PM/CRM tools (e.g., Float, Jira, Salesforce)
- Strong understanding of PS financials (margin, burn, revenue recognition) and associated tools, (Excel/Sheets; dashboarding/reporting)
- Experience designing or optimizing workflows across multiple systems (PSA, CRM, project management tools)
- Comfortable operating in ambiguity and building processes from the ground up
- Candidate must be located in the United States
- No Visa Sponsorship Provided
Benefits
- All offers include equity in the form of employee stock options.
- Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth.
- As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success.
- Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.
- Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
- Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment.
- Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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