About brighthush and the Retail Experience Revolution
At brighthush, we’re redefining the way people shop by blending timeless style with unbeatable value. As the world’s leading off‑price retailer, brighthush offers a vibrant, fast‑paced environment where creativity, customer focus, and teamwork converge to create unforgettable shopping moments. Whether you’re stepping into one of our flagship stores, navigating a bustling distribution center, or collaborating from our global headquarters, you’ll find a culture that celebrates diversity, nurtures growth, and rewards innovation.
Why Join brighthush?
- Impactful Work: Every interaction you facilitate shapes a customer’s journey and strengthens loyalty to the brighthush brand.
- Career Momentum: From entry‑level roles to senior leadership, brighthush offers clear pathways for advancement and continuous learning.
- Inclusive Culture: We champion an environment where every voice is heard, and every team member feels valued.
- Competitive Compensation & Benefits: Enjoy a comprehensive package that supports your well‑being, financial security, and professional development.
- Global Reach: Work with colleagues across the U.S., Canada, and beyond, gaining exposure to diverse markets and best practices.
Position Overview
As a Customer Experience Coordinator at brighthush, you will be the frontline guardian of our brand promise. You’ll lead a team of Associates in delivering prompt, courteous service, while championing our loyalty programs and ensuring a pristine, organized store environment. Your role blends people management, operational excellence, and customer advocacy to create a seamless, memorable shopping experience.
Key Responsibilities
- Lead by example: greet every customer with warmth, professionalism, and a genuine desire to help.
- Supervise and coach a diverse team of front‑end Associates, ensuring they embody brighthush’s service standards.
- Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
- Address customer concerns swiftly, turning challenges into opportunities for delight.
- Maintain a clean, organized, and visually appealing store layout that highlights featured merchandise.
- Promote and upsell loyalty programs, ensuring Associates understand benefits and can articulate value to shoppers.
- Collaborate with store management to align daily priorities with the store plan and corporate objectives.
- Support shrink reduction initiatives by monitoring inventory accuracy and reporting discrepancies.
- Enforce safety protocols, fostering a secure environment for customers and staff alike.
- Participate in ongoing training, share best practices, and contribute to continuous improvement projects.
- Provide constructive feedback, recognize achievements, and facilitate professional growth for team members.
Essential Qualifications
- Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
- Strong understanding of merchandising techniques and visual display principles.
- Exceptional communication skills—both verbal and written—paired with a keen eye for detail.
- Ability to multitask in a fast‑moving environment while maintaining high service standards.
- Proficiency with POS systems and basic data entry; familiarity with loyalty program platforms is a plus.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
- Team‑player mindset with a proven track record of motivating and developing Associates.
- Commitment to upholding labor laws, company policies, and ethical standards.
Preferred Qualifications
- Experience in a high‑volume retail setting or distribution center.
- Background in customer service analytics or performance metrics.
- Knowledge of safety and compliance regulations within a retail context.
- Previous exposure to training and development programs for front‑end staff.
Core Competencies
- Customer‑Centric Mindset: Passion for creating positive experiences that drive loyalty.
- Leadership & Coaching: Ability to inspire, mentor, and elevate team performance.
- Operational Excellence: Strong organizational skills and a data‑driven approach to problem solving.
- Adaptability: Thrive in a dynamic environment and pivot quickly when priorities shift.
- Integrity & Confidentiality: Maintain trust by safeguarding sensitive information and adhering to ethical standards.
- Collaboration: Work effectively across departments to achieve shared goals.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the retail landscape. As a Customer Experience Coordinator, you’ll gain:
- Hands‑on leadership experience that prepares you for Store Manager or District Manager roles.
- Access to brighthush’s Learning & Development portal, featuring courses in retail operations, customer psychology, and data analytics.
- Mentorship from senior leaders who share insights and guidance to accelerate your professional growth.
- Opportunities to lead cross‑functional projects, such as store redesigns, loyalty program launches, or sustainability initiatives.
- Recognition through brighthush’s Employee of the Month and Performance Excellence awards.
Work Environment & Culture
Our stores are more than just retail spaces—they’re hubs of creativity, collaboration, and community. At brighthush, you’ll experience:
- A supportive, inclusive culture that values diversity and encourages open dialogue.
- Team‑building events, from seasonal celebrations to community outreach projects.
- A flexible work schedule that respects your personal commitments while meeting business needs.
- Access to a vibrant employee resource network, including wellness programs, peer support groups, and professional networking circles.
Compensation & Benefits
While the starting hourly rate for this role ranges from $15.00 to $15.50, your total compensation package will reflect your skills, experience, and performance. In addition to a competitive base salary, brighthush offers:
- Health, dental, and vision insurance Apply for this job