Note: The job is a remote job and is open to candidates in USA. Concentrix is a global organization recognized for its inclusive culture and commitment to employee growth. They are seeking an Operations Manager for Call Center Sales to coach and supervise teams, build client relationships, and ensure performance meets financial expectations.
Responsibilities
- Own overall sales performance (conversion, revenue, productivity) across assigned programs
- Drive daily/weekly performance rhythms to ensure consistent execution
- Identify performance gaps early (especially early tenure) and implement corrective actions
- Partner with leaders to build strong pipelines and hit or exceed targets
- Lead and develop Team Leaders and Sales Coaches to drive a high-performance culture
- Hold leaders accountable to daily performance management, coaching effectiveness, and action plans
- Ensure consistent use of tools (PULSE, dashboards, reporting) to track and drive results
- Reinforce a culture of accountability, urgency, and ownership
- Shift coaching approach to be skill-based and behavior-focused (sales conversations, objection handling, rapport building)
- Ensure coaching is documented, consistent, and tied directly to performance outcomes
- Partner with Training to improve new hire readiness and early tenure success
- Partner with WFM to optimize staffing, scheduling, and coverage to support sales demand
- Identify opportunities to improve efficiency and productivity without sacrificing quality
- Drive consistency in processes, communication, and execution across teams
- Maintain strong relationships with client stakeholders, ensuring transparency on performance and action plans
- Translate client expectations into clear operational actions
- Proactively communicate risks, opportunities, and progress
Skills
- 1+ year of experience as an Operations Manager or Sales Operations Manager
- 3–5 years of proven sales leadership experience in a call center or similar high-volume sales environment
- Prior call center sales experience is required
- Demonstrated ability to coach, mentor, and develop employees and leaders
- Proven success in improving performance through feedback, accountability, and action planning
- Ability to lead teams to achieve and exceed sales and service goals
- Strong ability to analyze processes, improve workflows, and implement change
- Effective at prioritizing, problem-solving, and executing in a fast-paced environment
- Results-driven with a focus on continuous improvement
- Excellent verbal, written, and presentation skills
- Ability to work well under pressure and maintain a professional demeanor
- Flexible and adaptable in response to changing business needs
- High School Diploma or GED required
- Must be 18 years of age or older
- Must reside in the United States and have a valid U.S. residential address
- Must be willing to work a flexible schedule
- Outbound sales leadership experience preferred
- Associate's degree preferred
Benefits
- Benefits available to eligible U.S. employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits
Company Overview