Note: The job is a remote job and is open to candidates in USA. Outcapped is an operations agency that supports mission-driven founders through Fractional COO and operational support services. The Operations Lead will deliver and manage client operations across governance, compliance, HR, finance, accounting, project management, client relationships, and systems strategy for multiple UK and US organizations.
Responsibilities
- Fractional COO delivery: Act as the outsourced operations leader for assigned client organizations - advancing organizational structure and strategy, and translating leadership's priorities into an executable operating plan
- Compliance and governance: Manage compliance calendars for UK or US clients, from incorporation to Board operations (agendas, minutes, resolutions) and policies
- HR and People Operations: Run payroll and benefits administration (including oversight of payroll/EOR platforms such as Gusto and Deel), manage employment compliance across jurisdictions, onboard and offboard client employees and contractors, and maintain HR compliance
- Financial management and accounting: Own monthly bookkeeping, reconciliations, accounts payable, and budget/cash-flow tracking, and prepare grant financial reporting - performing the work directly or overseeing an Operational Assistant to a high standard
- Project and people management: Independently project manage multi-workstream client engagements - scoping, sequencing, and hitting deadlines - and deliver consistently high-quality output with minimal review from the Head of Operations. Delegate to and quality-check the work of Operational Associates, ensuring anything you don't execute yourself still meets Outcapped's bar
- Client relationship ownership: Serve as the primary operational point of contact for your accounts - surfacing risks, proposing solutions, and communicating concisely and proactively via Slack or e-mail per each engagement's terms
- Tool and systems strategy: Select and implement the tools (e.g. Notion, Airtable, Navan, Ramp) that support the above, and build the SOPs and documentation that make the work repeatable across clients
Skills
- • 4+ years of operations experience in startups, agencies, or similar environments
- • Experience owning multiple operational domains such as governance, finance, compliance, or tooling
- • Proven ability to both execute operational work personally and manage or delegate to others, at a consistently high bar
- • Track record of building and improving systems across multiple organizations or contexts
- • Strong judgment and demonstrated operational competence - you know what “good” looks like and can get there without much guidance
- • Initiative paired with coachability: you spot what needs doing and act on it, and you take feedback well and apply it
- • A humble, growth-oriented mindset: comfortable not knowing something yet, and genuinely motivated to keep learning
- • High ownership mindset and ability to operate independently
- • Excellent written and verbal English communication
- • Experience with nonprofit, CIC, or NGO compliance and governance on either side of the Atlantic (e.g. Companies House filings and CIC34 reports in the UK; 990 coordination and state charitable registration in the US)
- • Deep expertise in a specific area such as Finance, HR, IT, or Recruiting Operations
- • Strong experience with no-code and automation tools such as Airtable, Zapier, or Make
- • Experience working with early-stage or mission-driven organizations
- • Interest in AI tools and workflow automation
Benefits
- Full-time team members receive a customized benefits bundle.
- Remote-first: Work from anywhere with 3–4 hours overlap with CEST (9 AM to 6 PM) and 3–4 hours overlap with Pacific time three days per week.
- A paid 2-month trial where you work on real tasks with the team.
Company Overview