Note: The job is a remote job and is open to candidates in USA. MSI, part of The Baldwin Group, provides specialized insurance solutions through underwriting expertise, risk capacity, and technology-enabled policy services. The Operations Intern will participate in a 10-week rotational program across MSI and LeaseTrack, supporting training documentation, operational analysis, reporting, project coordination, technology implementations, and process-improvement initiatives.
Responsibilities
- Review, assess, and help improve existing training programs, guides, and internal process documentation for MSI and LeaseTrack operations teams
- Rotate across operational functions to gain a broad understanding of how MSI and LeaseTrack programs are administered and supported
- Assist in reviewing and analyzing operational reports, workflows, and records to understand how key business decisions are made
- Observe cross-functional meetings to understand process coordination, implementation and ownership
- Assist in preparing operational status reports and other documentation for management
- Support the coordination of projects, technology implementations, and process-improvement initiatives across teams
- Assist with special projects as assigned by management
Skills
- Must be currently enrolled in a recognized college program with a focus on business management, operations, economics, risk management, or a related field
- A demonstrated interest in business operations, process improvement, and the insurance industry
- Excellent communication, analytical, and problem-solving skills
- The ability to work well in a team and collaborate with various levels of the organization
- The capacity to work independently while fostering a positive group dynamic in a remote environment
- Reliable internet access and a suitable remote work setup
- Ability to maintain confidentiality and handle sensitive information
Benefits
- Remote internship
- Professional development through a comprehensive rotational program
- Intern enrichment sessions with top C-suite professionals
- Participation in AI and operations, technology integration, and implementation projects
- Mentorship opportunities
- Practical hands-on experience through shadowing professionals across operations and tracking services
- Exposure to MSI and LeaseTrack operations through a 10-week rotational program
Company Overview