Note: The job is a remote job and is open to candidates in USA. Embraer is seeking a Customer Support Engineer to provide engineering technical support to company clients and aircraft operators. The role analyzes aircraft systems and maintenance issues, coordinates repairs and retrofit campaigns, supports maintenance shops, delivers technical training, and prepares technical and cost reports.
Responsibilities
- Identifies, records, analyzes and evaluates service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement
- Analyzes issues/matters related to structure and aeronautical systems, generators and engines, products’ avionics and electricity, costs and economical viability
- Presents and discusses alternative solutions for maintenance and/or modifications problems
- Defines deadlines and takes necessary relevant measures
- Follows up off-site repair teams and guides contracted shops to perform maintenance services
- Maintains contacts with interface areas, other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics, etc., providing and obtaining operational/technical information
- Discusses with personnel involved in product development/maintenance activities, alternative solutions to solve and prevent problems
- Coordinates retrofit campaigns. Clears up doubts, follows up and controls work development
- Qualifies aircraft maintenance/repair shops, visiting their facilities, verifying, analyzing, and evaluating infrastructure aspects, materials, equipment and tools used, as well as customer service and employees’ technical qualification, researching on information about professional background
- Prepares and gives different kinds of technical/ operational training to professional in charge of company aircraft maintenance
- Prepares/carries out presentations to operators about technological improvements made in company aircraft, pointing out and discussing the changes involved
- Prepares reports related to the technical visits and expenses made. Stays current with avionics, electrical, power plant (engines and generators), structure systems new technologies, maintenance, parts, components, performance, and aircraft types
- Consults/researches manuals, specialized technical publications, service bulletins, etc
- Prepares and presents reports, charts, graphics, cost studies, etc
- Maintains organized and updated files and data banks
- Translates operator and reliability reports terminology
- Participates in courses, seminars, and study groups
Skills
- BA degree in Aeronautical Engineering or Mechanical/Electrical Engineering
- Generally 5-7 years of experience in a specialized functional discipline
- Experience providing client/operator product technical support
- Comprehension, understanding and execution of broad practices associated within the field assigned and related fields. Applies these understandings in the completion of complex work assignments
- Aircraft systems/structures (electric, electronic, mechanic, hydraulic, pneumatic, communication, etc.)
- Aircraft maintenance aspects
- Client support and service quality techniques
- How to read and interpret drawings
- Writing skills
- Negotiation techniques
- Technical publications
- Reliability analysis, liability (Manufacturer's responsibility)
- Knowledge of Embraer products
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations
- Preferably acquired in aviation/aeronautical industry
Benefits
- Full-Time employment
- Remote (any location)
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