Note: The job is a remote job and is open to candidates in USA. PNC is a leading financial services company, and they are seeking a Senior Operations Group Manager within their Treasury Management organization. The role is responsible for overseeing the end-to-end financial operations of the bank's merchant services business, ensuring accuracy and compliance in all financial processes.
Responsibilities
- Lead the FinOps function across settlement, billing, exception management, collections, and financial control functions
- Own daily, monthly, and periodic operational calendars; ensure all processes are executed on schedule and within defined accuracy and quality thresholds, with a focus on automation
- Establish and maintain operating procedures, runbooks, and control documentation for all FinOps processes
- Serve as the primary escalation point for high-severity financial exceptions, funding discrepancies, or merchant-impacting operational failures
- Maintain full reconciliation integrity across the merchant services general ledger, including settlement accounts, clearing accounts, reserve accounts, and fee income accounts
- Ensure daily and month-end close activities are completed accurately and on time in coordination with the bank's Finance and Accounting functions
- Design and enforce a strong internal control environment, including dual controls, reconciliation sign-offs, and exception aging governance
- Partner with Internal Audit and Compliance to support examinations, audits, and regulatory reviews of financial operations
- Own merchant interchange and scheme fee economics; ensure interchange income is accurately captured, pass-through fees are correctly assessed, and network fees are reconciled and disputed where applicable
- Identify and remediate billing and revenue leakage across the merchant portfolio, including misconfigured rate plans, unbilled transactions, and under collected fees
- Partner with Product and Pricing teams to operationalize fee schedule changes and new billing constructs
- Manage reserve adequacy across the merchant portfolio, coordinating with Credit Risk and Underwriting on reserve policy application and exceptions
- Oversee the collections strategy for merchant receivables, including fee arrears, negative balance recovery, and post-termination loss mitigation
- Lead damage assessment processes for merchant-related fraud, processing errors, and dispute losses; quantify recoverable amounts and coordinate recovery actions
- Ensure all FinOps processes comply with applicable regulations, card network rules, and bank policy, including IRS 1099-K requirements, BSA/AML transaction monitoring obligations, and state unclaimed property laws
- Manage lien and levy processing in strict adherence to legal requirements and internal policy
- Maintain audit-ready documentation and evidence packages for all FinOps processes
- Define and drive the FinOps target operating model, including automation opportunities, system enhancements, and vendor/processor integration improvements
- Develop and report on a FinOps scorecard covering operational KPIs, exception aging, funding accuracy, billing quality, and recovery performance
- Partner with Product & Platform team on requirements for Technology system implementations, platform migrations, and operational tooling that impacts financial processing
- Contribute to the merchant services business strategy by providing data-driven insight on operational cost, risk exposure, and revenue performance
Skills
- 10+ years of progressive financial operations experience in payments, merchant acquiring, or card issuing, with at least 5 years in a senior management or leadership role
- Deep understanding of the merchant acquiring value chain, including settlement flows, interchange economics, scheme fee structures, and the bank-processor operating model
- Demonstrated experience owning reconciliation, exception management, and billing operations in a high-volume payments environment
- Proven track record managing collections, reserves, and financial risk mitigation in a regulated financial institution
- Familiarity with IRS 1099-K reporting requirements, state escheatment laws, and levy/lien processing obligations
- Experience operating within a bank regulatory environment, including working with Internal Audit, Compliance, and bank examiners
- Strong financial acumen; ability to manage P&L impacts, quantify operational losses, and communicate financial results to senior leadership
- Excellent organizational and process management skills; demonstrated ability to run multi-track operational calendars without errors or missed deadlines
- Experience leading and developing high-performing operations teams
- Experience at a bank-owned merchant acquirer or bank-sponsored merchant acquirer with a third-party processor relationship
- Familiarity with card network rules (Visa, Mastercard) as they apply to settlement, scheme fees, and dispute processing
- Experience with enterprise financial systems (core banking platforms, GL systems) and payments-specific reconciliation or billing platforms
- Background in treasury operations, bank operations, or bank financial control functions
- Six Sigma, Lean, or equivalent process improvement certification or demonstrated application
- Bachelor's degree in Finance, Accounting, Business, or related field; MBA or CPA a plus
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service
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