Note: The job is a remote job and is open to candidates in USA. Harte Hanks is a Business Experience Orchestrator that integrates strategy, data, technology, people, and operations across marketing, sales, customer care, fulfillment, and logistics. The Operations Freight Dispatcher will source, vet, and manage motor carrier relationships, negotiate freight rates, and resolve operational, billing, and service issues. The role also maintains carrier partnerships and ensures compliance with safety, insurance, and contractual requirements.
Responsibilities
- Carrier Procurement & Sourcing: Identifying, vetting, and onboarding new motor carriers to support capacity needs, often using transportation management systems (TMS)
- Negotiation & Rate Management: Negotiating freight rates and contracts with carriers to ensure cost-effective, competitive pricing
- Issue Resolution & Troubleshooting: Addressing and resolving problems related to carrier performance, such as missed appointments, tracking issues, or equipment failures
- Relationship Management: Building and maintaining long-term partnerships with carriers to ensure consistent, reliable capacity
- Documentation & Compliance: Managing compliance with carrier safety protocols, insurance requirements, and contractual obligations
Skills
- 4+ previous experience in freight brokerage, carrier sales, or logistics coordination
- Strong negotiation, communication, and problem-solving abilities
- Understanding of transportation modes, rate structures, and supply chain network design
- Familiarity with Transportation Management Systems (TMS), CRM software, and Microsoft Office, particularly Excel
Benefits
- Group Health and Wellness (Medical, Dental, and Vision)
- Health Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization
- 401k plan with Company Match and Roth contributions | Immediate vesting
- Pet Insurance
- Free legal services
- Employee discount programs
Company Overview
Company H1B Sponsorship