Note: The job is a remote job and is open to candidates in USA. MetLife is a global financial services company providing insurance, annuities, employee benefits, and asset management. The Operations Fraud & Risk Controls Consultant supports fraud oversight and risk controls through control testing, fraud case analysis, trend monitoring, risk reporting, audit and compliance coordination, and operational risk management.
Responsibilities
- Serve as a dual-support consultant across RIS Operations Fraud Oversight and Risk Controls, connecting fraud findings, control testing results, audit feedback, and operational risk themes into coordinated mitigation actions
- Plan, execute, and document risk-based control testing across RIS Operations processes, including assessment of control design, operating effectiveness, evidence sufficiency, exceptions, root cause themes, and remediation needs
- Conduct thorough fraud case analysis, evaluate supporting documentation and account activity, reach well-supported fraud determinations, and document rationale in a consistent, audit-ready manner
- Monitor fraud activity, control results, and operational risk indicators to identify trends, emerging risks, root causes, repeat themes, and potential control gaps
- Support operational risk management activities, including identification, documentation, escalation, management, and resolution of risks and issues aligned to organizational and enterprise requirements
Skills
- Self-driven with a passion for developing and driving risk best practices that produce value-add results
- Strong attention to detail, analysis and problem resolving skills
- Demonstrated ability to communicate effectively; work independently; use good judgement
- 3+ years experience in risk or Fraud a plus
- 3+ years experience in Audit or Compliance a plus
- Familiarity with execution of first line of defense review/ or operational risk testing and risk management principles
- Experience or demonstrated ability to analyze fraud cases, identify fraud indicators, document determinations, and escalate sensitive or complex matters appropriately
- Applicants and employees must be legally authorized to work in the United States
- Working knowledge of the financial services/retirement/insurance industry, RIS operational transactions and processes supported (preferred, not required)
Benefits
- May be eligible for annual short-term incentive compensation.
- Comprehensive health plan including medical/prescription drug and vision.
- Dental insurance.
- No-cost short- and long-term disability.
- Company-paid life insurance.
- Company-paid legal services.
- Retirement pension funded entirely by MetLife.
- 401(k) with employer matching.
- Group discounts on voluntary insurance products, including auto and home, pet, critical illness, hospital indemnity, and accident insurance.
- Employee Assistance Program (EAP).
- Digital mental health programs.
- Parental leave.
- Paid time off.
- Paid holidays.
- Volunteer time off.
- Tuition assistance.
Company Overview