Note: The job is a remote job and is open to candidates in USA. Pvolve is a fitness company supporting a growing network of franchised studios. The Operations Coordinator will administer point-of-sale and scheduling systems, configure studio and product data, support franchisees and studio staff, and coordinate system rollouts and administrative projects remotely.
Responsibilities
- Build out new studio locations in Mariana Tek (PVOLVE's POS/scheduling platform), including location setup, class types, membership plans, credit packages, and staff access
- Configure new SKUs, retail and service products, system-wide and local promotions, and pricing updates across the studio network
- Perform routine data entry and data hygiene to keep studio and product records accurate across systems
- Support pre-launch system setup and testing for studios in development, coordinating timelines with the Franchise Support and Franchise Development teams
- Maintain documentation of system configurations, naming conventions, and setup checklists to support consistency as the network scales
- Respond to and resolve franchise help desk tickets covering day-to-day operations, system functionality, and process questions
- Triage and escalate tickets that require input from Operations, IT, Franchise Development, Marketing, or other internal teams, and follow up to ensure timely resolution
- Troubleshoot system and process issues reported by franchisees and studio teams, identifying root causes and recurring pain points
- Monitor ticket queues to track response times and flag trends or systemic issues to Franchise Support leadership
- Take and distribute meeting minutes and action items for franchise support and cross-functional meetings
- Manage user accounts and other administrative tasks for a variety of franchise support system
- Track and support completion of ongoing project tasks tied to franchise operations and system rollouts
- Support internal system onboarding logistics for newly opened studios, coordinating checklists and timelines across teams
- Compile and maintain reporting on ticket volume, resolution time, and studio onboarding status for leadership review
Skills
- 2+ years of experience in operations, customer/client support, or administrative coordination, ideally in a multi-location, franchise, or fitness/hospitality environment
- Experience with point-of-sale, scheduling, or membership management systems (Mariana Tek experience a plus)
- Strong Excel/Google Sheets skills; comfort working across multiple systems and databases
- Excellent written communication and a service-oriented approach to supporting franchisees
- High attention to detail and accuracy, especially with pricing and data entry
- Strong organizational skills and ability to manage a high volume of tasks and tickets with competing deadlines
- Ability to work independently in a fully remote environment while collaborating across time zones
- Location: Fully remote (U.S.)
Benefits
- Fully remote (U.S.)
Company Overview