Note: The job is a remote job and is open to candidates in USA. International SOS is a global leader in health and security solutions, dedicated to protecting and saving lives for over 40 years. The Operations Coordinator will serve as the key liaison between members and global medical and security teams, ensuring timely coordination of care and support during critical situations.
Responsibilities
- Support members with healthcare and security queries
- Coordinate medical appointments, authorise treatments, and manage policy claims
- Assess situations and communicate logistics worldwide
- Collaborate with a multidisciplinary team in a fast-paced environment
Skills
- Strong organisational and critical thinking skills
- A natural, empathetic approach and passion for helping people
- Excellent written and spoken Italian and English required
- Customer service experience (contact centre or similar) is desirable
- Confidence with Microsoft Office and an appreciation for data protection
- Degree level, with interest in healthcare, world politics, or international security preferred
Benefits
- Full training provided
- Full remote position: you can work everywhere from Italy
- Working hours: staggered shifts from Monday to Friday, included public holidays
- Benefits: Health cover
- Clear progression opportunities
- Access to world-class training
Company Overview