Note: The job is a remote job and is open to candidates in USA. Leashed is a technology-enabled pet wellness platform focused on reliable, transparent, and professional care for dogs. The Operations Business Manager will oversee day-to-day operations, optimize workflows across scheduling, client support, walker onboarding, and service delivery, and help scale the platform efficiently. The role will also analyze operational data, improve processes, manage vendors, support reporting, and coordinate cross-functional communication.
Responsibilities
- Overseeing Leashed’s day-to-day business operations and helping scale the platform efficiently
- Managing and optimizing workflows across scheduling, client support, walker onboarding, and service delivery to ensure a consistent, high-quality experience
- Analyzing operational data, identifying process improvements, and implementing tools and systems that support growth, reliability, and transparency
- Collaborating closely with leadership to develop and refine operating procedures, manage vendor relationships, and support financial and performance reporting
- Coordinating cross-functional communication, documenting best practices, and ensuring that operations reflect Leashed’s standards of trust, safety, and client satisfaction
- You will start with training that serves as a support
Skills
- Strong operational skills in areas such as process design, workflow optimization, and service delivery oversight
- Experience with business planning, budgeting, and performance reporting, including comfort with data analysis and metrics-driven decision making
- Proficiency with digital tools and platforms (e.g., CRM systems, scheduling software, project management tools) and the ability to streamline technology-enabled operations
- Excellent communication and stakeholder management skills, with experience collaborating across remote teams and external partners
- Demonstrated ability to work independently in a remote, contract environment, prioritize multiple projects, and meet deadlines with low hours per week to start and an increase as t
- Bachelor's degree in Business, Business Analytics, Economics Operations Management, or a related field, or equivalent professional experience or demonstration of knowledge
- Genuine interest in pet wellness and alignment with Leashed's values of trust, transparency, and operational excellence
- Willingness to be trained in leadership and management skills through formal training and guidance in meetings
- Background in service-based or marketplace businesses (pet services, wellness, tech-enabled services) is highly beneficial
Benefits
- Remote role
- You will start with training that serves as a support.
- Willingness to be trained in leadership and management skills through formal training and guidance in meetings.
Company Overview