Note: The job is a remote job and is open to candidates in USA. Editorialist is a luxury fashion and personal styling platform built for ultra-high-net-worth clients in the US market. The Operations Associate is responsible for managing the order lifecycle from procurement to delivery, ensuring accuracy and efficiency in operations while collaborating with various teams to resolve issues and maintain high standards of service.
Responsibilities
- Take total ownership of the order journey: procurement, payment verification, vendor communication, and dispatch tracking
- Maintain rigorous documentation: real-time, time-stamped notes and mandatory proof uploads (receipts/screenshots)
- Verify critical data (SKUs, pricing, shipping) to eliminate gaps before final completion
- Strictly adhere to defined Service Level Agreements (SLAs) at every stage
- Proactively identify and resolve bottlenecks across teams — you drive issues to resolution rather than passing them along
- Collaborate with the finance team on payment discrepancies and the customer support team on delivery delays
- Report system issues to the engineering team with full context so problems get fixed, not just logged
- Provide clear, structured shift handovers including a log of active escalations and pending cases
- Hold yourself to a high standard of accuracy across payment verification and vendor confirmations
- Continuously improve your knowledge of our processes and stay current as they evolve
- Take feedback seriously and use it to raise your own bar — repeat errors are something you actively work to eliminate
- Manage vendor relationships and track order SLAs to ensure timely delivery
- Attempt first-level resolution on stalled orders before escalating to Senior Associates, with a full summary of actions already taken
- Hand off shifts with structured notes so the next associate can pick up seamlessly
Skills
- 3–5 years in operations, order management, or a related field
- Detail Orientation: You catch what others miss and find genuine satisfaction in accurate, complete work
- Clear Communication: You give concise, data-backed updates and flag issues with context, not just alerts
- Ownership Mentality: You don't consider an order done until it's successfully fulfilled and documented
- Tech Comfort: Comfortable working in order management systems and confident reporting bugs with enough detail for engineering to act on
- Able to commit to shift-based work within the 8:30 AM–1:30 AM UTC window, including rotational weekend coverage
- Based in the Asia Pacific region (India, Philippines, Bangladesh, or similar time zones preferred)
- Comfortable working in order management systems
Company Overview
Company H1B Sponsorship