Note: The job is a remote job and is open to candidates in USA. Lisinski Law Firm is a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety and stability. The Operations Associate supports the Legal Operations Department by facilitating communication between operations and legal teams, handling client escalations, and ensuring legal consistency across teams.
Responsibilities
- Handle client escalations independently and escalate questions to legal leadership following Standard Operations Procedures and when firm risk is identified
- Escalate firm risk and policy-related questions to legal leadership for review and resolution
- Ensure scripts, FAQs, and client communication process are documented, current and accurate
- Surface refund or contract issues to the appropriate owners and route sensitive client escalations appropriately
- Partner with Staff Attorneys to maintain up-to-date legal guidance. Capture and document changes to USCIS policy and firm standards within workflows, training materials, and knowledge bases
- Meet established goals while supporting firmwide operational priorities
- Coordinate legal training. Reinforce existing training, refreshers, and ensure consistent application of new guidance across operational teams
- Perform legal research on immigration law topic
- Serve as the Legal SME for operational projects, supporting process mapping, policy alignment, and implementation within assigned teams
- Support process documentation and continuous improvement projects within the department
Skills
- The candidate should have a J.D. degree from an ABA-approved law school and be an active member in good standing of a state bar
- Prior immigration experience required
- 3-6 years of immigration experience
- Support mission of helping people currently living in America obtain their documents and stay together with their family
- Computer skills (Typing - MS Word and MS Excel, Document Management-DropBox, Email - MS Outlook)
- Bilingual (English/Spanish) preferred
- Experience using a case management software system preferred
Benefits
- 401k Match
- Medical, Dental, & Vision Insurance
- Options for Health Savings Account or Flexible Spending Account
- Dependent Care FSA
- Basic Life Insurance
- Voluntary Life & AD&D
- Disability Insurance
- Hospital Indemnity Insurance
- Employee Assistance Program
- Calm App Subscription
- Paid Time Off
Company Overview