Note: The job is a remote job and is open to candidates in USA. Talentoma is hiring an Operations Assistant to provide desk-based administrative support to its operations team. The role organizes incoming requests, updates task information, coordinates routine follow-ups, and supports reliable handoffs among internal teams.
Responsibilities
- Review incoming operations requests from a shared queue, email messages, and a project management system such as Basecamp
- Confirm request details, required information, ownership, and priority before assigning the next administrative step
- Enter accurate task updates, request notes, due dates, and status changes in a task tracking tool such as Microsoft Lists
- Maintain organized working files in a file storage platform such as Box so authorized team members can locate current materials
- Update trackers in a spreadsheets and data entry tool such as LibreOffice to show request progress, open items, and completed actions
- Send clear follow-up messages to request owners when information is missing, unclear, or changed
- Route exceptions, delayed handoffs, repeated questions, and unresolved task issues to the operations team lead for direction
- Coordinate routine updates with internal teams through approved video meetings using a video conferencing platform such as Webex
- Support consistent task handoffs by using a workflow automation tool such as Zapier for approved reminders and status notifications
- Meet quality expectations through accurate entries, timely turnaround, complete notes, and reliable follow-up on assigned requests
Skills
- High school diploma or equivalent
- No experience required
- Familiarity with office workflows, request tracking, status updates, and maintaining orderly task information
- Ability to use a project management system such as Basecamp and a task tracking tool such as Microsoft Lists
- Comfort using a spreadsheets and data entry tool such as LibreOffice and a file storage platform such as Box
- Ability to learn approved workflow automation tools such as Zapier and video conferencing platforms such as Webex
- Clear written and verbal communication when sharing updates, asking focused questions, and explaining next steps
- Sound judgment when reviewing details, identifying missing information, and bringing concerns to the operations team lead
- Authorization to work in the United States
- Related experience preferred
Benefits
- Fully remote work from a desk-based home workspace in South Carolina, United States.
- Structured onboarding and training on Basecamp, Microsoft Lists, LibreOffice, Box, Webex, and Zapier.
- Regular check-ins with the operations team lead to review priorities and questions.
- Opportunities to build task tracking, workflow coordination, status communication, and operational support skills.
- Health coverage
- Paid leave
- A 401(k)
- Bonus opportunities
- Stipends
Company Overview