Note: The job is a remote job and is open to candidates in USA. Nelnet Business Services, a division of Nelnet, provides payment technology and education services to higher education institutions, K-12 schools, and students and families. The Operations Analyst and Project Lead will manage organizational programs, oversee new-client onboarding, coordinate stakeholders, track performance and budgets, prepare reports, and improve onboarding processes through client feedback.
Responsibilities
- Program Planning and Execution: Develop, implement, and oversee various programs and initiatives to meet defined objectives and deadlines
- Program Monitoring: Track program progress and performance, ensuring that milestones are achieved on time and any issues are addressed promptly
- Stakeholder Collaboration: Work closely with team members, managers, and external partners to ensure successful program delivery and client satisfaction
- Budget Management: Manage program budgets by tracking expenses and ensuring cost-effectiveness throughout each project or initiative
- Reporting: Prepare and present regular reports on program status, outcomes, and areas for improvement to leadership and stakeholders
- Client Orientation & Training: Conduct orientation sessions and organize training for new clients, introducing them to the company’s services, policies, and procedures for a clear and positive onboarding experience
- Onboarding Documentation & Support: Prepare and maintain comprehensive onboarding materials (checklists, training guides, client handbooks) and provide ongoing support to new clients, addressing questions and concerns during their initial engagement
- Feedback and Improvement: Gather feedback from new clients and incorporate their suggestions to continuously improve the onboarding process and enhance program effectiveness
Skills
- Bachelor's Degree in business-related field or equivalent experience
- 2 years of experience in related field or commensurate education
- 2 years of experience working within FACTS operating systems
- Ability to thrive working both independently & collaboratively
- Ability to learn quickly and work independently
- Strong verbal and written communication skills
- Strong critical thinking and decision-making skills
- Highly accurate with attention to detail
- Excellent project management skills
- Advanced computer skills with various applications, including Microsoft Excel formulas, charts, and Pivot Tables
- Knowledge on AI and technology solutions
- Proficiency in Microsoft Excel is essential for tracking program metrics and client onboarding data
- CRM software experience preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- HSA
- FSA
- Generous earned time off
- 401K/student loan repayment
- Life insurance & AD&D insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive pay
- Short- and long-term disability
- Robust wellness program
Company Overview
Company H1B Sponsorship