Note: The job is a remote job and is open to candidates in USA. ECS is seeking an Operations Analyst to support the Veterans Health Administration's integrated health care system. The role involves designing and implementing decision-making models, providing research and analysis, and supporting program management and communications for the EHRM Tier 1 Subject Matter Expert Teams.
Responsibilities
- Track EHR Tier 1 SME Team actions and escalate identified risks
- Contribute to solving complex issues
- Drive rapid decision-making within Tier 1 of the Tiered Resolution Pathway
- Facilitate and document meetings for VHA EHRM Tier 1 SME Teams, Workgroups and other stakeholders
- Conduct project plan reviews with Oracle Health Integrated Solution Services Engagement Owner (ISS EO) and EHRM-IO Solution Advisor. Keep Tier 1 SME Team Co-Leads and Members informed about needed actions or updates
- Provide status updates to keep Tier 1 SME Team Co-Leads informed about task ownership and actions
- Update VHA Leadership team on Tier 1 SME Team activities, issues, needs, and process improvement recommendations
- Develop EHRM Tier 1 Bi-Weekly Status Reports
- Review Change Control Log and ensure the Tier 1 SME Team has reviewed, updated, and approved requests prior to presentation at the Change Control Board for approval
- Collaborate with EHRM-IO Solution Advisor/Solution Management Administrator to contribute and facilitate SME members’ workflow designs
- Support project management activities including coordinating and driving multiple tasks and project teams, distributing project communications, and participating in various SME team activities, meetings and events
- Work with clients to develop, refine and maintain processes, guidelines, rules and interdisciplinary structures in alignment with government priorities and coordinate decisions and tasks
- Support strategic communications and change management efforts including, but not limited to, identifying target stakeholders; developing a variety of outreach and communications materials; providing executive communications support; updating, executing, and maintaining a comprehensive communications plan; and creating training products for stakeholder management and engagement
Skills
- Experience in project management and program management
- Strong analytical and problem-solving skills
- Ability to facilitate meetings and document discussions effectively
- Experience with risk identification and escalation
- Strong communication skills, both written and verbal
- Ability to collaborate with various stakeholders
- Experience in developing status reports and project documentation
- Familiarity with change control processes
- Ability to support strategic communications and change management efforts
Company Overview