Note: The job is a remote job and is open to candidates in USA. Holganix manufactures and distributes a liquid microbial solution that improves soil health, crop yields, and environmental sustainability for farmers across America and Canada. The Operational Sales Support Representative will support growers as part of the sales team by coordinating between Sales, Operations, and growers, managing documentation and field data, maintaining CRM records, and helping resolve issues to ensure customer success.
Responsibilities
- Be the key connection between Sales, Operations, and the Grower, ensuring a unified customer journey
- Collaborate across multiple sales teams and internal teams to ensure a seamless grower experience
- Help growers understand program benefits, requirements, and deliverables through clear, consistent communication
- Help the sales Hive team manage and grow the grower network
- Collect and manage field lists and boundaries using customer-provided data, ag platforms, or mapping tools
- Assist growers in completing and submitting key documentation accurately and on time
- Help collect and manage contracts via digital platform, ensuring records are securely tracked and properly stored
- Maintain organized records and progress tracking in HubSpot CRM
- Collaborate with internal teams to escalate and resolve any issues that may impact grower success
- Contribute to ongoing improvements of our customer support processes and documentation
Skills
- Agricultural background—knowledge of crop production, regenerative practices, or soil health
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with growers
- Experience in customer success, account management, or ag support
- Strong attention to detail and ability to manage complex timelines and data
- Functional knowledge of HubSpot CRM or similar tools
- Proficiency with Microsoft Office
- Ability to work independently and collaboratively in a remote environment
- Understanding of carbon markets, climate-smart ag practices, or ecosystem service programs
- Familiarity with GIS or digital ag mapping tools
Benefits
- Employer-supported health insurance
- Employer-supported dental insurance
- Employer-supported vision insurance
- Employer-supported life insurance
- 401K
- Annual education stipend for professional development
- Flexible, remote-first work environment
Company Overview