Note: The job is a remote job and is open to candidates in USA. UST is a mission-driven technology services company that creates transformative experiences and human-centered solutions for clients worldwide. The Onsite Program Manager will lead complex, multi-project programs, overseeing governance, stakeholder relationships, delivery, risk, budgets, performance, and client satisfaction. The role coordinates onsite and offshore teams and ensures alignment with business objectives and quality standards.
Responsibilities
- Lead and manage end-to-end program delivery, ensuring alignment with scope, timelines, budget, and quality objectives
- Act as the primary client-facing point of contact, building strong relationships with business and executive stakeholders
- Define program roadmap, governance framework, and execution strategy
- Oversee multiple projects, ensuring integrated planning, execution, and delivery
- Drive risk management, issue resolution, and escalation handling across the program lifecycle
- Ensure effective communication, including status reporting, progress tracking, and executive updates
- Coordinate with onsite and offshore teams, ensuring seamless collaboration and delivery alignment
- Monitor program performance using metrics, KPIs, and dashboards, ensuring continuous improvement
- Ensure adherence to organizational processes, compliance standards, and best practices
- Support financial management, including budgeting, forecasting, and cost optimization
- Drive client satisfaction through high-quality delivery and proactive engagement
Skills
- 10+ years of overall IT experience with 5+ years in Program/Project Management
- Proven experience managing large-scale programs or multiple projects in an enterprise environment
- Strong expertise in stakeholder management, client handling, and delivery governance
- Experience working in onsite-offshore delivery models
- Solid understanding of project management frameworks and methodologies (Agile, Waterfall, Hybrid)
- Demonstrated ability to manage risks, budgets, schedules, and dependencies effectively
- Excellent communication, leadership, and negotiation skills
- Experience in Healthcare domain is highly desirable
- Familiarity with Salesforce / Digital Transformation programs is a plus
- PMP / PRINCE2 / Agile certifications preferred
- Experience with tools such as JIRA, Confluence, MS Project, reporting dashboards
Benefits
- Remote-US work arrangement
- Full-time, regular employees accrue a minimum of 10 days of paid vacation per year
- Full-time, regular employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- 10 paid holidays for full-time, regular employees
- Paid bereavement leave for full-time, regular employees
- Paid jury duty leave for full-time, regular employees
- 401(k) Retirement Plan with employer matching for full-time, regular employees
- Medical, dental, and vision insurance for full-time, regular employees and their dependents residing in the US
- Company-paid basic life insurance for full-time, regular employees
- Company-paid accidental death and disability insurance for full-time, regular employees
- Company-paid short- and long-term disability benefits for full-time, regular employees
- Additional voluntary short-term disability benefits available for purchase by regular employees
- Health Savings Account (HSA) for regular employees
- Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines for regular employees
- Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- 401(k) program with employer matching for full-time temporary employees
- Medical, dental, and vision insurance for full-time temporary employees and their dependents residing in the US
- Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws
Company Overview