Note: The job is a remote job and is open to candidates in USA. Delta Dental Ins. is a dental benefits organization dedicated to expanding access to quality oral health care. The Customer Onboarding Project Manager leads the implementation of new and existing business and process solutions, managing project lifecycles, cross-functional collaboration, stakeholder communication, and customer satisfaction.
Responsibilities
- Acts as key partner to the line of business during customer onboarding: understands strategic goals, customer needs, and business objectives, and liaisons between the line of business and cross-functional partners
- Plans, documents and executes all phases of the customer onboarding project lifecycle, including scope management, requirements management, work breakdown schedule and timeline management, priority and dependency management, and the assignment of roles and responsibilities to implementation partners
- Leads implementation kickoff meetings with cross-functional partners
- Leads and facilitates effective project meetings throughout the project lifecycle, including issue tracking, status reports, and executive communications
- Acts as an advocate for both the business and the customer by providing first-class service through expert development of the project management discipline
- Leads the project team on development efforts and ensures customer satisfaction through quality and timely product delivery
- Lends subject matter expertise and knowledge management to the project team and stakeholders throughout the project lifecycle, including functional and technical, system-specific knowledge
- Promotes change, process, and best practices to both the business and technical team members, providing training for the project management discipline
Skills
- 2+ w/Bachelor's degree
- 2+ years of demonstrated experience leading onboarding projects required
- Ability to establish project goals and objectives that support the strategic plan
- Proficient in Microsoft Office applications
- Proficient in project planning and lifecycle development
- Ability to effectively identify and manage project risks
- Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
- Ability to work under pressure and meet close deadlines
- Ability to maintain effective interpersonal relationships
- Demonstrated strong customer and service focus
- Strong analytical and problem-solving skills
- Ability to coordinate issues between internal and external clients and the development teams
- Certified Project Management Professional (PMP)-PMI. Pref'
Benefits
- Incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Career development
- Tuition reimbursement
- Recognition program
- Adoption assistance
- Fertility treatment assistance
- Child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Remote work arrangement
Company Overview