Note: The job is a remote job and is open to candidates in USA. McGriff is a division of Marsh & McLennan Agency (MMA) that provides business insurance and employee health & benefits solutions. The Corporate Operations Manager will lead operational transition efforts for offshore support models in the Employee Health & Benefits area, ensuring effective implementation and continuous improvement.
Responsibilities
- Conduct discovery for identified work targeted for offshore transition
- Support solutioning for transition design and service readiness
- Lead implementation activities and transition coordination
- Provide subject matter expert support during setup, go-live, and stabilization
- Monitor BAU performance, service quality, and process adherence
- Create and maintain SOPs, job aids, and knowledge articles
- Enable training and knowledge transfer for offshore teams
- Support system conversions and process changes
- Drive standardization, efficiency, and continuous improvement
- Manage stakeholder communication for assigned processes
Skills
- College Degree or equivalent education, training and work-related experience
- Seven years of experience in Employee Benefits and Health Insurance industry
- Leadership experience
- Highly effective written/verbal communication and facilitation skills
- Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
- Strength in providing strategic level input with the ability to influence others at all levels of the organization
- Life & Health Insurance License
- Knowledge of Employee Health and Benefits specific systems and applications
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
- Health and welfare benefits
- Tuition assistance
- 401K savings and other retirement programs
- Employee assistance programs
Company Overview