Note: The job is a remote job and is open to candidates in USA. Epiq is a company that contributes to complex, global legal outcomes, seeking a Senior Project Manager of Client Services to manage strategic client relationships. The role involves proactive communication, project execution, and ensuring high-quality service delivery for assigned client engagements.
Responsibilities
- Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects
- Drives overall client satisfaction through effective communication, responsiveness, and coordination of client deliverables
- Builds trusted relationships with clients by understanding business objectives, anticipating needs, and providing consultative guidance
- Coordinates internal stakeholders to ensure timely and accurate execution of project deliverables
- Establishes project plans, timelines, milestones, and workstreams while proactively identifying and mitigating risks
- Ensures client requirements are met with the highest level of quality, accuracy, and professionalism
- Provides regular project status updates, reporting, and strategic recommendations to clients and internal leadership
- Manages project budgets, financial reporting, forecasting, and resource allocation
- Partners across operations, technology, legal services, and leadership teams to ensure successful project outcomes
- Proactively addresses client concerns and escalates issues appropriately when necessary
- Maintains accurate documentation and project records throughout the project lifecycle
- Demonstrates leadership and accountability while driving projects to successful completion
- Acts as a trusted advisor and advocate for client success
- Supports team development through coaching, mentoring, knowledge sharing, and best practice leadership
- Assists leadership with resource planning, workload balancing, and project staffing decisions
- Participates in organizational initiatives focused on service delivery excellence, process improvement, and operational efficiency
- Identifies opportunities to improve workflows, communication practices, and client outcomes
- Contributes to a culture of accountability, collaboration, and continuous improvement
Skills
- Minimum of 5 years of project management experience in legal services, professional services, consulting, client services, claims administration, litigation support, or related industries
- Proven ability to manage high-touch client relationships and successfully navigate complex stakeholder environments
- Demonstrated success managing multiple concurrent projects with competing priorities and deadlines
- Strong communication and interpersonal skills with the ability to build trust quickly and influence stakeholders at all levels
- Exceptional client relationship management skills, including proactive expectation management and consultative problem solving
- Experience leading cross-functional teams and coordinating multiple business functions to achieve project goals
- Strong organizational skills with the ability to execute effectively in fast-paced, deadline-driven environments
- Experience managing project budgets, forecasting, reporting, and operational metrics
- Demonstrated leadership capabilities, including coaching, mentoring, and team development
- Ability to exercise sound judgment and remain calm under pressure while managing demanding client situations
- Bachelor's degree or equivalent professional experience required
- Experience working with law firms, attorneys, legal departments, mass tort administration, class action administration, legal operations, or professional services organizations is preferred
- Advanced degree, PMP certification, JD, MBA, or other relevant professional certifications are a plus
Benefits
- May be eligible for a 10% annual bonus
- Remote: Work from Home Full-Time
- Enterprise‑wide learning and mobility
- Flexibility that’s recognized externally
Company Overview