Note: The job is a remote job and is open to candidates in USA. TruBlue Home Service Ally is a growing home services company providing handyman repairs, home maintenance, remodeling, and safety upgrades. The Office Manager / Administrator will coordinate customers, technicians, schedules, projects, CRM records, invoicing, materials, and daily administrative operations in a primarily remote role.
Responsibilities
- Serve as a primary point of contact for customers by phone, text, and email
- Respond professionally and promptly to new customer inquiries
- Schedule estimates and appointments with prospective customers
- Schedule approved projects based on technician availability, skills, location, and project requirements
- Coordinate daily schedules and communicate changes with customers and technicians
- Maintain clear communication between customers, field technicians, estimators, and management
- Track employee hours by project
- Track materials and purchases associated with individual jobs
- Assist with preparing and sending customer invoices upon project completion
- Assist estimators with locating materials and obtaining pricing
- Maintain customer and project information within our CRM and other business systems
- Maintain inventory of company literature, forms, marketing materials, and office supplies
- Assist with social media and digital marketing efforts
- Help manage email communication with customers and prospective customers
- Assist management with administrative and operational projects as needed
Skills
- Previous experience in **office administration, office management, scheduling, customer service, or business operations**
- Excellent written and verbal communication skills
- Strong computer skills, including Microsoft Excel and Word
- Experience working with CRM, scheduling, or customer management software
- Strong organizational and time-management skills
- Excellent attention to detail
- Strong customer service instincts and a professional phone presence
- The ability to manage multiple priorities simultaneously
- The ability to create efficient schedules for multiple field technicians
- The ability to quickly adjust schedules when cancellations, call-outs, delays, or other unexpected situations occur
- Good judgment and problem-solving skills
- Basic understanding of business concepts such as profitability, labor efficiency, job costs, and customer satisfaction
- Comfort communicating with customers of different ages and backgrounds
- The ability to work effectively with a diverse team of personalities and skill sets
- Familiarity with social media platforms such as Facebook and Nextdoor
- A strong work ethic and pride in doing things the right way
- Have a valid driver's license and reliable transportation
- Be able to work independently in a primarily remote environment
- Have reliable internet access and the ability to work effectively using phone- and computer-based business systems
- Be available to coordinate with field technicians and management during regular business hours
- Be legally authorized to work in the United States
- Be able to communicate fluently and professionally in English
- Experience in **home services, construction, remodeling, property management, HVAC, plumbing, electrical, landscaping, or another field-service business** is a plus, but not required
Benefits
- Regular and predictable work hours
- Flexible scheduling
- Primarily remote work
- 401(k), available after the applicable probationary or eligibility period
- Aflac benefits, including company-provided accident insurance with additional coverage options available, after the applicable probationary or eligibility period
- 6 paid holidays, available after the applicable probationary or eligibility period
- Paid vacation, available after the applicable probationary or eligibility period
- TruBlue T-shirts, polos, and other company gear
- Strong leadership and operational support
- A collaborative, team-first work environment
- The opportunity to grow alongside a developing local business
Company Overview